Desktop Support Technician

NTT
United States
Workplace: OnsiteFull timeUSD 25.66 - 34.72 hourlyFunction: IT Support & HelpdeskSkills: ["Customer satisfaction","Communication","Written communication","Presentation skills","Problem-solving"]

Provide on-site, client-based desktop support in Alpharetta, Georgia, ensuring day-to-day technology applications and equipment run smoothly. You’ll deliver deskside assistance, perform installations and MAC-related tasks, and handle level II support by resolving issues or escalating when needed. Track and manage tickets in ServiceNow, meet service-level targets, troubleshoot complex problems, and support asset/network/software services while documenting process improvements with KAs and SOPs.

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FursaFursa
NTT
NTT
2 months ago

Desktop Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide on-site, client-based desktop support in Alpharetta, Georgia, ensuring day-to-day technology applications and equipment run smoothly. You’ll deliver deskside assistance, perform installations and MAC-related tasks, and handle level II support by resolving issues or escalating when needed. Track and manage tickets in ServiceNow, meet service-level targets, troubleshoot complex problems, and support asset/network/software services while documenting process improvements with KAs and SOPs.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Ensure day-to-day operation of technology applications and equipment by identifying, researching, and resolving technical problems.
  • •Provide deskside assistance and how-to knowledge transfer to end users for computer-related issues.
  • •Perform scheduled moves, installations, cancellations, and other MAC-related tasks.
  • •Provide quality level II support by resolving issues or escalating and coordinating with other IT staff.
  • •Use ServiceNow to track, follow up on, and resolve tickets within documented service levels.

Pay and Benefits

Salary: USD 25.66 - 34.72 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisability CoveragePaid Leave401kEmployee Assistance

Key Requirements

  • •2+ years of experience with end user support and desktop support.
  • •2+ years of experience with Windows operating system.
  • •White Glove support or experience supporting VIPS is a plus.
  • •A+ Certification is highly preferred.
  • •Valid driver’s license and personal vehicle for travel between client offices if necessary.
Skills:Customer satisfactionCommunicationWritten communicationPresentation skillsProblem-solving
Licenses:Driver’s license
Certifications:A+
Tech Stack:ServiceNowWindows

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn