NTT

3 weeks ago

Desktop Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Provide on-site, client-based desktop support in Alpharetta, Georgia, ensuring day-to-day technology applications and equipment run smoothly. You’ll deliver deskside assistance, perform installations and MAC-related tasks, and handle level II support by resolving issues or escalating when needed. Track and manage tickets in ServiceNow, meet service-level targets, troubleshoot complex problems, and support asset/network/software services while documenting process improvements with KAs and SOPs.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Ensure day-to-day operation of technology applications and equipment by identifying, researching, and resolving technical problems.
•Provide deskside assistance and how-to knowledge transfer to end users for computer-related issues.
•Perform scheduled moves, installations, cancellations, and other MAC-related tasks.
•Provide quality level II support by resolving issues or escalating and coordinating with other IT staff.
•Use ServiceNow to track, follow up on, and resolve tickets within documented service levels.

Pay and Benefits

Salary: USD 25.66 - 34.72 hourly

Perks:Health InsuranceDentalVisionLife InsuranceDisability CoveragePaid Leave401kEmployee Assistance

Key Requirements

•2+ years of experience with end user support and desktop support.
•2+ years of experience with Windows operating system.
•White Glove support or experience supporting VIPS is a plus.
•A+ Certification is highly preferred.
•Valid driver’s license and personal vehicle for travel between client offices if necessary.

Skills:Customer satisfactionCommunicationWritten communicationPresentation skillsProblem-solving

Licenses:Driver’s license

Certifications:A+

Tech Stack:ServiceNowWindows

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT