Universal Banker

HSBC
Nanjing
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditEducation: bachelorsSkills: ["Meticulous","Detail-oriented","Communication"]

Manage counter operations for HSBC Premier/Advance service, ensuring compliance with regulations and internal procedures while maintaining efficient transaction standards. Deliver high-quality customer service with continuous improvement and minimize complaints, support counter-related matters, and grow customer numbers through quality referrals. Lead and develop the Counter Services Team, maintain a knowledge/regulation database, provide administrative support to sub-branches, and help prevent or respond to money laundering activity.

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FursaFursa
HSBC
HSBC
1 day ago

Universal Banker

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Manage counter operations for HSBC Premier/Advance service, ensuring compliance with regulations and internal procedures while maintaining efficient transaction standards. Deliver high-quality customer service with continuous improvement and minimize complaints, support counter-related matters, and grow customer numbers through quality referrals. Lead and develop the Counter Services Team, maintain a knowledge/regulation database, provide administrative support to sub-branches, and help prevent or respond to money laundering activity.
Location: Nanjing
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Manage counter operations to ensure compliance with regulations and internal procedures.
  • •Maintain counter transaction standards and efficiency.
  • •Deliver quality customer service with continuous improvement and minimum complaints.
  • •Enhance service & sales culture among the Counter Services Team and achieve Premier/Advance customer numbers with quality referrals.
  • •Develop and train a counter team, establish a database of job-related knowledge/regulation, and provide administrative support to sub-branches while acting on money laundering prevention or remedy.

Key Requirements

  • •Bachelor's degree (recognized by the state).
  • •Good command of English and Chinese.
  • •Be meticulous and detail-oriented.
  • •Be able to work efficiently in a stable but routine role.
  • •Have good communication skills.
Education:Bachelor's
Skills:MeticulousDetail-orientedCommunication
Languages:EnglishChinese

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn