Customer Service Representative

Eaton
Australia
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Stakeholder management","Time management","Independent work","Customer service","Attention to detail"]

Manage customer enquiries and sales order requests via phone, email, and digital channels, handling high-volume and complex issues with accuracy. Support order management across purchase orders, pricing, availability, ETAs, debits, credits, and warranties. Partner with product, accounts, sales, and supply teams to resolve requests, drive on-time deliveries, maintain customer service SLAs, and support continuous improvement through performance data and corrective actions.

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Eaton
Eaton
3 weeks ago

Customer Service Representative

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Manage customer enquiries and sales order requests via phone, email, and digital channels, handling high-volume and complex issues with accuracy. Support order management across purchase orders, pricing, availability, ETAs, debits, credits, and warranties. Partner with product, accounts, sales, and supply teams to resolve requests, drive on-time deliveries, maintain customer service SLAs, and support continuous improvement through performance data and corrective actions.
Location: Australia
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Support order management via phone and email for purchase orders, pricing and availability, order ETAs, debits, credits, and warranties.
  • •Collaborate with product, accounts, sales, and supply teams to ensure customer requests are supported and resolved efficiently.
  • •Proactively manage customer orders to achieve on-time deliveries, and engage customers when not possible to maintain optimal customer experience.
  • •Work in a team environment to meet customer service SLAs and support the sales team in achieving revenue goals.
  • •Collect operational performance data electronically and execute approved corrective actions as needed.

Pay and Benefits

Perks:Onsite ParkingAnnual BonusVolunteer DaysTraining

Key Requirements

  • •Minimum 2 years’ sales or product coordination, customer service, logistics, or support experience in a technical environment.
  • •Proficiency using ERP and CRM solutions (preferably SAP and Salesforce).
  • •Excellent stakeholder management skills.
  • •Strong time management and ability to work independently.
  • •Strong customer service ethos and attention to detail.
Experience:2+ years
Skills:Stakeholder managementTime managementIndependent workCustomer serviceAttention to detail
Tech Stack:ERPCRMSAPSalesforceMicrosoft Office

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn