CDD - Trilingual Client Advisor German/English/French W/M

Hermes
Paris
Workplace: OnsiteContractFunction: Consulting & AdvisoryExperience: 3+ yearsEducation: associatesSkills: ["Multilingual","Communication","Customer service","Teamwork","Stress management"]

Join Hermès as a trilingual client advisor fluent in German, English and French in Paris. You will manage end-to-end interactions for European e-commerce, handle inbound inquiries, advise on products, and drive sales while delivering an exceptional omnichannel experience. Work in a multicultural team serving European customers from Paris on a fixed-term contract.

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Hermes
Hermes
2 months ago

CDD - Trilingual Client Advisor German/English/French W/M

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Join Hermès as a trilingual client advisor fluent in German, English and French in Paris. You will manage end-to-end interactions for European e-commerce, handle inbound inquiries, advise on products, and drive sales while delivering an exceptional omnichannel experience. Work in a multicultural team serving European customers from Paris on a fixed-term contract.
Location: Paris
Workplace: Onsite
Employment Type: Contract · 6 months
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Manage end-to-end interactions with European e-commerce customers and act as a single point of contact for ongoing support
  • •Interact by phone, e-mail, and WhatsApp with customers, advise them and develop sales
  • •Receive, analyze, approve, and follow up on European e-commerce orders until delivery
  • •Deliver excellent client service and maintain a pleasant omnichannel shopping experience aligned with the Hermès brand
  • •Build lasting customer relationships and proactively inform clients about new products or services

Key Requirements

  • •Fluency in German, English and French
  • •3+ years of experience in retail, e-commerce or customer service
  • •Strong interpersonal and written/oral communication skills in multiple languages
  • •Experience handling inbound/outbound customer interactions and driving sales
  • •Ability to work in a multilingual, multitasking environment
Experience:3+ yearsRetailE-commerceCustomer service
Education:Associate's
Skills:MultilingualCommunicationCustomer serviceTeamworkStress management
Languages:GermanEnglishFrench

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn