Field Service Engineer - Data Centre

Dell
Melbourne, Perth
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 1-3 yearsEducation: bachelorsSkills: ["Troubleshooting","Problem-solving","Communication","Customer-first mindset"]

Deliver on-site technical support for data center customers, ensuring rapid recovery and minimal downtime. Resolve customer issues using troubleshooting tools, system logs, and diagnostic outputs, and perform proactive and reactive maintenance including hardware PFRs. Coordinate with remote support, internal SMEs, and logistics teams to deliver critical parts during high-priority outages, while enforcing safety, quality, and documentation procedures.

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FursaFursa
Dell
Dell
22 hours ago

Field Service Engineer - Data Centre

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Deliver on-site technical support for data center customers, ensuring rapid recovery and minimal downtime. Resolve customer issues using troubleshooting tools, system logs, and diagnostic outputs, and perform proactive and reactive maintenance including hardware PFRs. Coordinate with remote support, internal SMEs, and logistics teams to deliver critical parts during high-priority outages, while enforcing safety, quality, and documentation procedures.
Location: Melbourne, Perth
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Provide on-site technical support to ensure rapid recovery and minimal downtime, resolving customer issues.
  • •Use trouble-shooting tools, system logs, and analytical practices to determine solutions for identified and unidentified problems.
  • •Perform proactive and reactive maintenance and hardware PFRs per established procedures.
  • •Guide and support customer onsite teams by answering queries and coordinating with parts and equipment delivery or pickup.
  • •Orchestrate with logistics teams for expedited delivery of critical parts during high-priority outages while enforcing safety, quality, and documentation guidelines.
Travel: High travel

Key Requirements

  • •Associate or bachelor’s degree in IT, Computer Engineering, or a related field.
  • •1–3 years in technical support, field engineering, or data center support roles (additional experience is a plus).
  • •Excellent troubleshooting and problem-solving skills.
  • •Proficiency interpreting system logs, diagnostic outputs, and performance data.
  • •Clear verbal and written communication with a customer-first mindset; willingness to travel to customer sites as required across Australia.
Experience:1-3 years
Education:Bachelor's
Skills:TroubleshootingProblem-solvingCommunicationCustomer-first mindset
Certifications:Dell Proven Professional Certification (Storage Technology Foundations)Dell Proven Professional Certifications
Tech Stack:System logsDiagnostic outputsPerformance dataDell hardwareServersStorageNetworkingOperating systems

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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Glassdoor: 3.8
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