Analyst - Customer Experience

Al Ghurair
Dubai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Presentation","Data storytelling"]

Analyze customer experiences to uncover insights, identify friction points, and turn findings into data-driven recommendations. You’ll define customer journey maps and business requirements, lead CX research using surveys, focus groups, and user testing, and build dashboards and reports to track CX metrics. Collaborate with IT and data teams to integrate insights into business intelligence tools, ensuring data integrity and clear storytelling for stakeholders.

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FursaFursa
Al Ghurair
Al Ghurair
9 months ago

Analyst - Customer Experience

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Source: Company careers pageValidated by: Fursa AI
Last checked: 29 minutes agoStatus: Live

Job Summary

Analyze customer experiences to uncover insights, identify friction points, and turn findings into data-driven recommendations. You’ll define customer journey maps and business requirements, lead CX research using surveys, focus groups, and user testing, and build dashboards and reports to track CX metrics. Collaborate with IT and data teams to integrate insights into business intelligence tools, ensuring data integrity and clear storytelling for stakeholders.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Define and document business requirements, workflows, and customer journey maps.
  • •Design and implement CX research methodologies, including surveys, focus groups, and user testing.
  • •Analyze quantitative and qualitative data to uncover customer insights and identify customer journey friction points.
  • •Create and analyze surveys using CXM tools and use regression, correlation, segmentation, and trend analysis.
  • •Support development of dashboards and reports, ensure data integrity, and collaborate with IT/data teams to integrate insights into BI tools.

Key Requirements

  • •Knowledge in CX and certification in data analysis.
  • •Bachelor’s degree in Computer Science & Engineering or similar disciplines.
  • •Strong analytical skills with experience analyzing and visualizing customer data (e.g., Excel, Power BI).
  • •Excellent communication and presentation skills to translate insights into actionable recommendations.
  • •Experience with IT systems and Microsoft technologies or system implementation projects is preferred.
Education:Bachelor's in Computer Science & Engineering
Skills:CommunicationPresentationData storytelling
Tech Stack:ExcelPower BITableauMicrosoft

Company Brief

Al Ghurair
Diversified UAE-based family conglomerate with businesses across manufacturing, real estate, foods, and investments. Operates multiple subsidiaries and brands serving industrial, commercial, and consumer markets across the Middle East and beyond.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1960
WebsiteLinkedIn