Guest Care Representative (207806)

Nahdi Medical COmpany
Mecca
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: high_schoolSkills: ["Professionalism","Courtesy","Communication"]

Serve as the first point of contact for patients at the polyclinic, welcoming guests in person and over the phone and handling enquiries professionally and courteously. Manage reception coverage, register and update patient demographics, and book/amend/cancel appointments while ensuring urgent consultations are scheduled appropriately. Coordinate home-visit requests per protocols, handle payments and charges, and manage incoming emails/faxes to support smooth day-to-day operations.

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Nahdi Medical COmpany
Nahdi Medical COmpany
1 day ago

Guest Care Representative (207806)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Serve as the first point of contact for patients at the polyclinic, welcoming guests in person and over the phone and handling enquiries professionally and courteously. Manage reception coverage, register and update patient demographics, and book/amend/cancel appointments while ensuring urgent consultations are scheduled appropriately. Coordinate home-visit requests per protocols, handle payments and charges, and manage incoming emails/faxes to support smooth day-to-day operations.
Location: Mecca
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Welcome and greet patients and visitors in person or by phone, handling enquiries efficiently and courteously.
  • •Ensure reception coverage at all times and maintain a clean, tidy reception area with required information leaflets.
  • •Register new patients and update existing patient demographics by collecting detailed information.
  • •Book, amend, and cancel appointments; schedule urgent consultations into appropriate slots and refer to physicians when needed.
  • •Receive and record home visit requests, advise patients of charges, accept payments and issue receipts, and manage incoming emails/faxes.

Key Requirements

  • •High school diploma; preferably a university graduate.
  • •3 years of experience in a similar position.
  • •Strong computer skills (office).
  • •Fluent spoken and written English and Arabic.
  • •Ability to provide efficient, courteous patient reception and administrative support.
Experience:3+ years
Education:High School
Skills:ProfessionalismCourtesyCommunication
Languages:EnglishArabic
Tech Stack:OfficeEmailFax

Company Brief

Nahdi Medical COmpany
Nahdi Medical Company operates a large pharmacy retail chain across Saudi Arabia and the region, providing pharmaceuticals, health and wellness products, e‑commerce services, and primary care clinics through an omnichannel platform.
Industry: Pharmacy & Retail Pharmacy
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Jeddah, Saudi Arabia
Founded: 1986
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