1Stop Specialist (Provo, UT, US, 84604)

NRG Energy
United States
Workplace: OnsiteFull timeFunction: Communications, PR & CommunitySkills: ["Proactive","Customer service","Problem-solving","Troubleshooting","Ability to learn quickly"]

Support Vivint Smart Home sales operations by communicating with sales reps via phone, email, text, and in-person visits. Assist with onboarding tasks, managing sales rep position changes, and ensuring proper licensing (applications and fingerprinting). Use internal systems such as Salesforce and Success Factors to update profiles, run audits of customer accounts, and troubleshoot systems to keep sales reps successful. Office-based role with a rotating Saturday shift.

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NRG Energy
NRG Energy
1 day ago

1Stop Specialist (Provo, UT, US, 84604)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Support Vivint Smart Home sales operations by communicating with sales reps via phone, email, text, and in-person visits. Assist with onboarding tasks, managing sales rep position changes, and ensuring proper licensing (applications and fingerprinting). Use internal systems such as Salesforce and Success Factors to update profiles, run audits of customer accounts, and troubleshoot systems to keep sales reps successful. Office-based role with a rotating Saturday shift.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Communicate with the sales force by phone, email, text, and walk-ins.
  • •Assist new sales reps with required onboarding tasks.
  • •Assist sales reps with obtaining sales assets and support account troubleshooting.
  • •Manage employee position changes and update employee profile pages (including employee photos and apparel sizes).
  • •Ensure sales reps are properly licensed by providing requirements, sending applications, and fingerprinting.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Comfortable communicating with sales reps by phone, text, email, and in person.
  • •Proactive attitude with superior customer service skills and a friendly disposition.
  • •Ability to learn internal and common tools including MS Outlook, Excel, Salesforce, and other Vivint systems.
  • •Proven ability to troubleshoot and problem-solve in a fast-paced environment with urgency and quality.
  • •Must be able to lift 50 lbs.
Skills:ProactiveCustomer serviceProblem-solvingTroubleshootingAbility to learn quickly
Tech Stack:SalesforceSuccess FactorsMS OutlookExcel

Company Brief

NRG Energy
NRG Energy is a large integrated power company that owns and operates a diverse fleet of power generation assets and provides retail electricity services, energy solutions, and distributed energy resources to residential and commercial customers.
Industry: Utilities
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1989
WebsiteLinkedIn