Policy Operations

Salesforce
Seattle
Workplace: HybridFull timeUSD 117,200 - 176,700 annuallyFunction: Government Affairs & Public PolicyExperience: 3+ yearsSkills: ["Judgment","Written communication","Documentation","Cross-functional advisory","Pattern analysis","Operational metrics mindset","Calm prioritization"]

Join the Policy team within Salesforce’s Office of Ethical and Humane Use to operationalize policy across Salesforce and Slack. You’ll review reports, conduct sensitive investigations, assess risk, coordinate escalation or remediation, and maintain defensible evidence and documentation. Partner with Legal, Sales, Security, Customer Success, Product, and others to translate complex policy and regulatory considerations into practical guidance, build workflows and playbooks, and use AI-assisted tools to improve consistency and operational performance in a hybrid environment.

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Salesforce
Salesforce
4 days ago

Policy Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Closed

Job Summary

Join the Policy team within Salesforce’s Office of Ethical and Humane Use to operationalize policy across Salesforce and Slack. You’ll review reports, conduct sensitive investigations, assess risk, coordinate escalation or remediation, and maintain defensible evidence and documentation. Partner with Legal, Sales, Security, Customer Success, Product, and others to translate complex policy and regulatory considerations into practical guidance, build workflows and playbooks, and use AI-assisted tools to improve consistency and operational performance in a hybrid environment.
Location: Seattle
Workplace: Hybrid
Employment Type: Full time
Job Function: Government Affairs & Public Policy
Seniority: Mid level

Key Responsibilities

  • •Review reports, conduct investigations, assess risk, and coordinate enforcement, escalation, or remediation on sensitive policy and safety matters.
  • •Maintain clear, defensible records of evidence, findings, decisions, and rationale.
  • •Manage urgent matters involving legal, regulatory, safety, reputational, or customer risk.
  • •Advise Legal, Sales, Security, Customer Success, Product, and other teams on policy requirements, customer restrictions, escalation pathways, and risk mitigation.
  • •Build and improve workflows, playbooks, training, templates, and decision-support mechanisms; use AI-assisted tools to increase consistency while maintaining human review and auditability.

Pay and Benefits

Salary: USD 117,200 - 176,700 annually
Perks:MedicalDentalVisionHealth InsurancePaid ParentalLife InsuranceDisability Insurance401k

Key Requirements

  • •3+ years of experience in trust and safety, investigations, policy enforcement, compliance, legal operations, fraud and abuse, security operations, risk management, or a related field.
  • •Independently managed complex or sensitive investigations from intake through resolution.
  • •Strong judgment to make defensible decisions amid incomplete facts, high risk, and competing stakeholder interests.
  • •Experience handling confidential, privileged, regulatory, litigation-related, or otherwise sensitive matters in close partnership with Legal.
  • •Comfort reviewing sensitive content and using operational workflows/case-management processes to improve identification, escalation, and quality.
Experience:3+ yearsTrust and safetyInvestigationsRisk managementComplianceFraud and abuseSecurity operations
Skills:JudgmentWritten communicationDocumentationCross-functional advisoryPattern analysisOperational metrics mindsetCalm prioritization
Tech Stack:Claude CodeAI toolsSlackSalesforceService CloudTableauJiraSQLPythonJavaScriptAPIsAutomationLow-code

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor