MS Engineer (L1): CSOC

NTT
Australia
Workplace: HybridFull timeFunction: IT Support & HelpdeskEducation: bachelorsSkills: ["Client-centric","Communication","Active listening","Discipline","Positive attitude"]

As a Cross Technology Managed Services (L1) engineer, you’ll be the first point of contact for clients, monitoring IT infrastructure and responding to standard, low-complexity incidents and service requests. You’ll investigate and resolve issues using ITSM tickets and other channels, help maintain operational uptime, perform routine maintenance like patching and configuration changes, and support disaster recovery activities, handovers, reporting, and escalation to meet service levels.

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FursaFursa
NTT
NTT
1 week ago

MS Engineer (L1): CSOC

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Last checked: 22 hours agoStatus: Live

Job Summary

As a Cross Technology Managed Services (L1) engineer, you’ll be the first point of contact for clients, monitoring IT infrastructure and responding to standard, low-complexity incidents and service requests. You’ll investigate and resolve issues using ITSM tickets and other channels, help maintain operational uptime, perform routine maintenance like patching and configuration changes, and support disaster recovery activities, handovers, reporting, and escalation to meet service levels.
Location: Australia
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Act as first point of contact, ensuring client IT infrastructure and systems remain operational.
  • •Proactively monitor client infrastructure, identify and resolve issues before or as they occur, and investigate first-line incidents assigned to you.
  • •Provide support via telephony, ITSM tickets, or chat; report and escalate incidents when necessary while aiming for efficient resolution.
  • •Perform routine maintenance such as patching and configuration changes, and contribute to work optimization and project support as needed.
  • •Support disaster recovery functions and tests and conduct seamless shift handovers to ensure service continuity.

Key Requirements

  • •Entry-level experience troubleshooting and supporting security, network, data centre, systems, or storage in a medium to large ICT organization.
  • •Basic knowledge of management agents, redundancy concepts, and ITIL processes.
  • •Highly disciplined handling of tickets day-to-day and prompt follow-through on defined SOPs.
  • •Resolve as many tickets as possible using available knowledge articles and SOPs.
  • •A bachelor’s degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience).
Experience:ICTManaged services
Education:Bachelor's in IT or Computing
Skills:Client-centricCommunicationActive listeningDisciplinePositive attitude
Tech Stack:ITSMITILKnowledge articlesManagement agentsDATA centreDisaster recoveryChat supportTelephonic support

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn