Enterprise Customer Success Manager

Inspectorio
Spain
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Presentation","Consulting","Analytical thinking","Active listening"]

Own one of the company’s largest enterprise accounts, acting as the customer’s voice internally and as a spokesperson externally. Manage key CS metrics including GRR, NRR, and adoption; build executive relationships through QBRs/MBRs; and lead adoption and corrective action plans. Deliver account health through reporting and enablement, influence strategic direction with C-level stakeholders, and collaborate with Product and Solutions Consulting on configuration and solutions.

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Inspectorio
Inspectorio
1 day ago

Enterprise Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own one of the company’s largest enterprise accounts, acting as the customer’s voice internally and as a spokesperson externally. Manage key CS metrics including GRR, NRR, and adoption; build executive relationships through QBRs/MBRs; and lead adoption and corrective action plans. Deliver account health through reporting and enablement, influence strategic direction with C-level stakeholders, and collaborate with Product and Solutions Consulting on configuration and solutions.
Location: Spain
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of key enterprise customer accounts and drive CS metrics such as GRR, NRR, and adoption.
  • •Build executive relationships through QBRs/MBRs and regular check-ins, and present a 360° view of customer performance and health score.
  • •Propose, develop, and lead adoption plans and corrective action plans to prescribe impactful solutions.
  • •Maintain account health with clear documentation, meetings, presentations, reports, and webinars.
  • •Lead configuration conversations and collaborate with Product and Solutions Consulting to resolve customer business problems.

Pay and Benefits

Perks:Paid LeaveRemote Work

Key Requirements

  • •5+ years in client-facing roles (ideally in international supply chain tech) with 5+ years in B2B SaaS and a track record of exceeding targets.
  • •Strong consulting/implementation/client engagement experience to diagnose business problems, define requirements, and propose practical solutions.
  • •Ability to translate complex processes into clear process maps/flowcharts and take an analytical, consultative approach.
  • •Comfort with analytics tools and digital tech, including API + SFTP integrations, automation, and basic HTML/web concepts.
  • •Fluent English and Spanish with excellent written/verbal communication and presentation skills for virtual + in-person partnerships.
Experience:5+ yearsSupply chain techB2B SaaSEnterpriseInternational
Skills:CommunicationPresentationConsultingAnalytical thinkingActive listening
Languages:EnglishSpanish
Tech Stack:APISFTPAutomationHTML

Company Brief

Inspectorio
Provides a cloud-based quality, compliance, and supply chain visibility platform that helps brands, retailers, and manufacturers manage inspections, audits, and corrective actions to improve product quality and supplier performance across global supply chains.
Industry: Supply Chain Technology
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: New York, United States
WebsiteLinkedIn