Repairs Program Lead - Data Center Operations

Anthropic
San Francisco
Workplace: OnsiteFull timeUSD 320,000 - 405,000 annuallyFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Process improvement","Root cause analysis","Vendor management","Cross-functional communication","Data-driven decision-making"]

Define and manage an end-to-end hardware repair program for Anthropic’s growing data center fleet. Own repair SLAs, turnaround time, and backlog across server, GPU/accelerator, network, and optics break-fix, including RMA and reverse logistics with OEMs/ODMs and depot vendors. Build scalable repair processes, set quality targets, plan spares to protect SLAs, and partner with engineering to drive root-cause fixes from failure trends.

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FursaFursa
Anthropic
Anthropic
2 days ago

Repairs Program Lead - Data Center Operations

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Last checked: 11 hours agoStatus: Live

Job Summary

Define and manage an end-to-end hardware repair program for Anthropic’s growing data center fleet. Own repair SLAs, turnaround time, and backlog across server, GPU/accelerator, network, and optics break-fix, including RMA and reverse logistics with OEMs/ODMs and depot vendors. Build scalable repair processes, set quality targets, plan spares to protect SLAs, and partner with engineering to drive root-cause fixes from failure trends.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Define the global repair strategy, including repair SLAs, prioritization rules, escalation paths, and reporting, and standardize across sites.
  • •Own repair turnaround time and repair backlog using Anthropic-owned ticket and telemetry dashboards you help develop.
  • •Author and improve triage, break-fix, and return-to-service validation procedures; train site operations partners to execute them.
  • •Manage RMA and reverse logistics with OEMs, ODMs, and depot repair vendors, including warranty claims, return cycle times, and failure analysis feedback.
  • •Set spares pool sizing and stocking levels by site and part, and analyze failure patterns to drive corrective actions with engineering and equipment partners.
Travel: Medium travel

Pay and Benefits

Salary: USD 320,000 - 405,000 annually
Perks:Parental Leave

Key Requirements

  • •8+ years of experience in data center operations as a manager, technical lead, or related role with accountability for production availability.
  • •Proven track record running break-fix programs at large scale across multiple sites.
  • •Managed vendors, OEMs, or contract workforces to measurable outcomes such as SLAs, operational reviews, and corrective actions.
  • •Hands-on technical depth in server, network, and rack-level hardware to verify repair quality and audit vendor claims.
  • •Bachelor’s degree in a relevant domain or equivalent practical experience.
Experience:Data center operationsHPCHardware operationsBreak-fixRMAReverse logisticsColocation
Education:Bachelor's
Skills:Process improvementRoot cause analysisVendor managementCross-functional communicationData-driven decision-making

Company Brief

Anthropic
Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn