Field Service Technician - Montréal

ZOLL Medical
Montreal
Workplace: RemoteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 5+ yearsEducation: bachelorsSkills: ["Customer service","Troubleshooting","Documentation","Communication"]

Provide advanced technical support to customers for installation, maintenance, upgrades, and repairs of Acute Care Technology products. Serve as the key contact for technical and service issues to ensure performance standards and customer satisfaction. Diagnose and troubleshoot problems, train customers on proper equipment use, maintain service logs, and prepare reports for product failure analysis with escalations to engineering teams. Travel up to 90% within Quebec.

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ZOLL Medical
ZOLL Medical
1 month ago

Field Service Technician - Montréal

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Source: Company careers pageValidated by: Fursa AI
Last checked: 25 days agoStatus: Live

Job Summary

Provide advanced technical support to customers for installation, maintenance, upgrades, and repairs of Acute Care Technology products. Serve as the key contact for technical and service issues to ensure performance standards and customer satisfaction. Diagnose and troubleshoot problems, train customers on proper equipment use, maintain service logs, and prepare reports for product failure analysis with escalations to engineering teams. Travel up to 90% within Quebec.
Location: Montreal
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide technical expertise/support for client installations, maintenance, upgrades, and repairs.
  • •Act as key customer contact for technical and service issues to achieve performance standards and customer satisfaction.
  • •Diagnose, troubleshoot, and resolve technical/service issues; instruct clients on proper equipment usage.
  • •Document and maintain clients’ service logs and prepare reports for product failure analysis and serviceability issues.
  • •Comply with all policies and standards; travel up to 90% within Quebec.
Travel: Extensive travel

Key Requirements

  • •College or University degree.
  • •Typically requires a minimum of 5+ years of related experience.
  • •Highly skilled in a specialized area with advanced knowledge of operational procedures and tools.
  • •Bilingual English/French required.
  • •Be able to lift and move 50 lbs.
Experience:5+ years
Education:Bachelor's
Skills:Customer serviceTroubleshootingDocumentationCommunication
Languages:EnglishFrench

Company Brief

ZOLL Medical
Designs and manufactures medical devices and software for critical care and rescue, including defibrillators, ventilators, CPR feedback systems, and monitoring solutions for hospitals, emergency responders, and public access settings.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Chelmsford, United States
Founded: 1980
WebsiteLinkedIn