Mortgage Payment Solutions Specialist

Interact with clients who have delinquent mortgage accounts to help bring them current and reduce losses. Use inbound and outbound dialer tools to probe for the reasons behind late payments, explain available relief options (including early intervention and forbearance), and negotiate payment solutions. Research account history, maintain accurate documentation in tracking systems, and follow TCPA/FDCPA and investor, state, and federal guidelines while meeting performance and client satisfaction targets.