Customer Support Engineer 2

Amadeus
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3-6 yearsEducation: bachelorsSkills: ["Analytical skills","Troubleshooting","Communication","Stakeholder management","Customer-focused"]

Provide Level 2 production support for enterprise iOS applications, monitoring health, crashes, performance metrics, and customer-reported issues. Investigate and resolve incidents within SLA timelines, performing root-cause analysis and driving preventive actions. Support incident/problem/change management and collaborate with backend, DevOps, and product teams during major events. Also build and maintain iOS app features in Swift/SwiftUI using Clean Architecture and MVVM, including testing and release validation.

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FursaFursa
Amadeus
Amadeus
20 hours ago

Customer Support Engineer 2

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Provide Level 2 production support for enterprise iOS applications, monitoring health, crashes, performance metrics, and customer-reported issues. Investigate and resolve incidents within SLA timelines, performing root-cause analysis and driving preventive actions. Support incident/problem/change management and collaborate with backend, DevOps, and product teams during major events. Also build and maintain iOS app features in Swift/SwiftUI using Clean Architecture and MVVM, including testing and release validation.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide Level 2 support for enterprise iOS applications in production environments.
  • •Monitor application health, crashes, and performance metrics; investigate and resolve production incidents within SLA timelines.
  • •Perform root cause analysis (RCA) and implement preventive measures; support incident, problem, and change management.
  • •Design, develop, and maintain iOS applications using Swift and SwiftUI, applying Clean Architecture and MVVM principles.
  • •Develop unit/UI tests, participate in code reviews, and support CI/CD pipelines including release validation and post-deployment verification.

Key Requirements

  • •3 to 6 years of experience in iOS application development, production support, or application engineering.
  • •Strong proficiency in Swift, with hands-on experience in SwiftUI and Combine.
  • •Good understanding of MVVM and Clean Architecture principles and iOS application lifecycle patterns.
  • •Experience troubleshooting production issues, crash analysis, and performance optimization.
  • •Hands-on experience with CI/CD pipelines and modern DevOps practices.
Experience:3-6 yearsIOSMobile applicationsProduction supportAgile/ScrumCI/CDDevOps
Education:Bachelor's in Computer Science, Information Technology, Engineering (or related discipline)
Skills:Analytical skillsTroubleshootingCommunicationStakeholder managementCustomer-focused
Tech Stack:SwiftSwiftUICombineUIKitMVVMClean ArchitectureURLSessionAlamofireREST APIsJSON ParsingCore DataRealmGCDAsync/awaitInstrumentsLeaksAllocationsTime ProfilerGitGitHub

Company Brief

Amadeus
Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Madrid, Spain
Founded: 1987
WebsiteLinkedIn