8 hours ago

Senior Analyst, Product Analytics

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Become an authority on Zendesk’s product data, uncovering customer behaviors and product trends that drive adoption, retention, and growth. Partner with Product Development and Go-To-Market teams to define and track key performance metrics, run SQL-based analyses, and translate findings into clear storytelling for strategic decisions. Standardize and validate product data modeling with data engineering, including building intermediate tables for product usage areas.

Location: Krakow, Portugal

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Mid level

Key Responsibilities

•Analyze customer data to identify needs, understand how customers benefit from Zendesk products, and inform future business strategy.
•Define and track key performance metrics to analyze product consumption trends and changes in customer behavior, surfacing drivers and insights to leaders.
•Analyze and validate customer and product data, including building curated intermediate tables via transformations for key product usage areas.
•Partner with product stakeholders to capture requirements, write SQL queries, perform analyses, and develop insights on product usage, adoption, and customer outcomes.
•Work with data engineering teams to standardize and ensure consistency in product data modeling, schemas, and reporting across the company.

Pay and Benefits

Salary: PLN 154,000 - 230,000 annually

Key Requirements

•Background in a quantitative and/or business field (e.g., business analytics, economics, applied mathematics, or statistics), with a BS/BA degree or equivalent experience preferred.
•Proven experience in data analytics, analytics engineering, business intelligence, data visualization and storytelling, or quantitative research.
•Advanced SQL skills are a must; Snowflake experience is a plus.
•Experience partnering with stakeholders on requirements and turning data into insights on product usage, adoption, and outcomes.
•Hands-on experience with AI tools such as Claude Code or ChatGPT; experience with DBT and Airflow is a plus.

Experience:B2B techProduct analyticsPricing analytics

Education:Bachelor's

Skills:CollaborationOwnershipDelivering resultsSelf-motivatedIntellectual curiosity

Tech Stack:SQLSnowflakeDbtAirflowClaude CodeChatGPT

Company Brief

Zendesk

Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Zendesk

8 hours ago

Senior Analyst, Product Analytics

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Krakow, Portugal

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Mid level

Key Responsibilities

•Analyze customer data to identify needs, understand how customers benefit from Zendesk products, and inform future business strategy.
•Define and track key performance metrics to analyze product consumption trends and changes in customer behavior, surfacing drivers and insights to leaders.
•Analyze and validate customer and product data, including building curated intermediate tables via transformations for key product usage areas.
•Partner with product stakeholders to capture requirements, write SQL queries, perform analyses, and develop insights on product usage, adoption, and customer outcomes.
•Work with data engineering teams to standardize and ensure consistency in product data modeling, schemas, and reporting across the company.

Pay and Benefits

Salary: PLN 154,000 - 230,000 annually

Key Requirements

•Background in a quantitative and/or business field (e.g., business analytics, economics, applied mathematics, or statistics), with a BS/BA degree or equivalent experience preferred.
•Proven experience in data analytics, analytics engineering, business intelligence, data visualization and storytelling, or quantitative research.
•Advanced SQL skills are a must; Snowflake experience is a plus.
•Experience partnering with stakeholders on requirements and turning data into insights on product usage, adoption, and outcomes.
•Hands-on experience with AI tools such as Claude Code or ChatGPT; experience with DBT and Airflow is a plus.

Experience:B2B techProduct analyticsPricing analytics

Education:Bachelor's

Skills:CollaborationOwnershipDelivering resultsSelf-motivatedIntellectual curiosity

Tech Stack:SQLSnowflakeDbtAirflowClaude CodeChatGPT

Company Brief

Zendesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor