Senior Analyst, Product Analytics

Zendesk
Krakow, Portugal
Workplace: HybridFull timePLN 154,000 - 230,000 annuallyFunction: Data Analytics & Business IntelligenceEducation: bachelorsSkills: ["Collaboration","Ownership","Delivering results","Self-motivated","Intellectual curiosity"]

Become an authority on Zendesk’s product data, uncovering customer behaviors and product trends that drive adoption, retention, and growth. Partner with Product Development and Go-To-Market teams to define and track key performance metrics, run SQL-based analyses, and translate findings into clear storytelling for strategic decisions. Standardize and validate product data modeling with data engineering, including building intermediate tables for product usage areas.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Zendesk
Zendesk
1 month ago

Senior Analyst, Product Analytics

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 28 days agoStatus: Live

Job Summary

Become an authority on Zendesk’s product data, uncovering customer behaviors and product trends that drive adoption, retention, and growth. Partner with Product Development and Go-To-Market teams to define and track key performance metrics, run SQL-based analyses, and translate findings into clear storytelling for strategic decisions. Standardize and validate product data modeling with data engineering, including building intermediate tables for product usage areas.
Location: Krakow, Portugal
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Analyze customer data to identify needs, understand how customers benefit from Zendesk products, and inform future business strategy.
  • •Define and track key performance metrics to analyze product consumption trends and changes in customer behavior, surfacing drivers and insights to leaders.
  • •Analyze and validate customer and product data, including building curated intermediate tables via transformations for key product usage areas.
  • •Partner with product stakeholders to capture requirements, write SQL queries, perform analyses, and develop insights on product usage, adoption, and customer outcomes.
  • •Work with data engineering teams to standardize and ensure consistency in product data modeling, schemas, and reporting across the company.

Pay and Benefits

Salary: PLN 154,000 - 230,000 annually

Key Requirements

  • •Background in a quantitative and/or business field (e.g., business analytics, economics, applied mathematics, or statistics), with a BS/BA degree or equivalent experience preferred.
  • •Proven experience in data analytics, analytics engineering, business intelligence, data visualization and storytelling, or quantitative research.
  • •Advanced SQL skills are a must; Snowflake experience is a plus.
  • •Experience partnering with stakeholders on requirements and turning data into insights on product usage, adoption, and outcomes.
  • •Hands-on experience with AI tools such as Claude Code or ChatGPT; experience with DBT and Airflow is a plus.
Experience:B2B techProduct analyticsPricing analytics
Education:Bachelor's
Skills:CollaborationOwnershipDelivering resultsSelf-motivatedIntellectual curiosity
Tech Stack:SQLSnowflakeDbtAirflowClaude CodeChatGPT

Company Brief

Zendesk
Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor