Café Ambassador - Domain NORTHSIDE

Discover Financial
Austin
Workplace: OnsiteFull timeUSD 47,840 - 55,016 annuallyFunction: Data Science & Machine LearningEducation: high_schoolSkills: ["Communication","Customer service","Problem-solving","De-escalation","Attention to detail"]

Serve as a high-end service specialist and face of the brand in the café, welcoming guests in a community hub setting. Proactively connect with customers, advocate for Capital One products through genuine conversation, and guide guests through the digital ecosystem—helping troubleshoot mobile tools and resolve issues in line with compliance requirements. Support local events and help foster an inclusive, welcoming environment while staying agile across flexible schedules.

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Discover Financial
Discover Financial
1 month ago

Café Ambassador - Domain NORTHSIDE

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as a high-end service specialist and face of the brand in the café, welcoming guests in a community hub setting. Proactively connect with customers, advocate for Capital One products through genuine conversation, and guide guests through the digital ecosystem—helping troubleshoot mobile tools and resolve issues in line with compliance requirements. Support local events and help foster an inclusive, welcoming environment while staying agile across flexible schedules.
Location: Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Entry level

Key Responsibilities

  • •Engage with guests in a high-energy café environment as a banking guide (not a barista).
  • •Share the value of Capital One products and services through genuine conversation without sales quotas.
  • •Guide customers through mobile tools and the digital ecosystem, troubleshooting tech challenges.
  • •Support local events promoting financial health and act as a brand steward for community partnerships.
  • •Advocate for customers, problem-solve and resolve issues in alignment with compliance and regulatory requirements.
Travel: Low travel

Pay and Benefits

Salary: USD 47,840 - 55,016 annually
Perks:Health InsuranceDentalVisionPrescriptionsFlexible SpendingLife InsuranceDisability InsurancePaid LeaveEducation Assistance401kPaid ParentalChildcareElder Care

Key Requirements

  • •High school diploma, GED, or equivalent certification.
  • •At least 1 year of retail, sales, or customer service experience.
  • •Preferred: associate’s degree.
  • •Preferred: 2+ years of banking experience.
  • •Preferred: proficient in G-Suite and strong written and oral communication skills.
Experience:BankingRetailCustomer-facing
Education:High School
Skills:CommunicationCustomer serviceProblem-solvingDe-escalationAttention to detail
Tech Stack:G-Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn