Service Technician - NSW

Miele
Australia
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesSkills: ["Customer service","Communication","Problem-solving","Independent work","Time management"]

Install, repair, and diagnose Miele premium domestic appliances for customers in their homes and occasionally in the workshop. Serve as a customer-facing brand representative by communicating professionally, completing accurate service documentation, invoices, and payments on time, and managing allocated jobs to achieve strong first-time-fix results. Maintain van stock and equipment, resolve customer concerns in the field, and stay current on product training and evolving technologies.

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Miele
Miele
2 months ago

Service Technician - NSW

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Source: Company careers pageValidated by: Fursa AI
Last checked: 33 days agoStatus: Live

Job Summary

Install, repair, and diagnose Miele premium domestic appliances for customers in their homes and occasionally in the workshop. Serve as a customer-facing brand representative by communicating professionally, completing accurate service documentation, invoices, and payments on time, and managing allocated jobs to achieve strong first-time-fix results. Maintain van stock and equipment, resolve customer concerns in the field, and stay current on product training and evolving technologies.
Location: Australia
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Carry out quality service repairs and fault diagnosis on Miele domestic appliances in customer homes and occasionally in the workshop.
  • •Deliver exceptional customer experiences through professional communication and service excellence.
  • •Manage allocated jobs efficiently to achieve strong first-time-fix results and minimise downtime.
  • •Complete service documentation, invoices, and payment processing accurately and on time.
  • •Maintain van stock, tools, and company equipment to ensure operational readiness.

Pay and Benefits

Perks:Paid LeaveEmployee Discounts

Key Requirements

  • •Minimum disconnect/reconnect electrical licence.
  • •Strong fault-finding and problem-solving skills across electrical and mechanical systems.
  • •Excellent customer service and communication skills.
  • •Current and valid Australian driver’s licence.
  • •Ability to work independently, manage time effectively, and prioritise workloads.
Experience:WhitegoodsField service
Skills:Customer serviceCommunicationProblem-solvingIndependent workTime management
Licenses:Electrical licenceAustralian driver’s licence

Company Brief

Miele
Manufacturer of premium domestic and commercial appliances including washers, dryers, dishwashers, ovens, and vacuum cleaners, known for engineering quality, longevity, and innovative household technologies.
Industry: Home Appliances
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Gütersloh, Germany
Founded: 1899
WebsiteLinkedIn