Customer Success Manager (m/f/d)

Honeywell
Bucharest
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Communication","Analytical problem-solving","Relationship building","Organizational skills","Project management"]

Serve as the primary point of contact for Honeywell’s cyber customers in Bucharest, ensuring successful product deployment and ongoing relationship management. Partner with cyber support, R&D, product, and sales teams to resolve issues, escalate complex technical problems, and advocate for customer needs. Monitor usage, health, renewals, and satisfaction metrics, drive retention strategies, and build customized success plans to maximize product value and expansion opportunities.

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Honeywell
Honeywell
2 days ago

Customer Success Manager (m/f/d)

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Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for Honeywell’s cyber customers in Bucharest, ensuring successful product deployment and ongoing relationship management. Partner with cyber support, R&D, product, and sales teams to resolve issues, escalate complex technical problems, and advocate for customer needs. Monitor usage, health, renewals, and satisfaction metrics, drive retention strategies, and build customized success plans to maximize product value and expansion opportunities.
Location: Bucharest
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Act as the primary point of contact for customer inquiries, issues, and satisfaction.
  • •Partner with support teams to complete products deployment and resolve customer issues promptly.
  • •Build and maintain strong relationships with customer decision-makers through regular check-ins.
  • •Track and report customer success metrics (health scores, renewal rates, satisfaction) and monitor usage to address underutilization.
  • •Manage renewals and retention, and collaborate with sales on expansion, upselling, and cross-selling success plans.

Pay and Benefits

Perks:Meal VouchersHealth InsuranceLife InsurancePensionRemote Work

Key Requirements

  • •At least 3-5 years of experience as a Customer Success Manager or Account Manager.
  • •English and German skills at a professional level.
  • •Guide customers through the full lifecycle: onboarding, deployment, customer management, and renewal.
  • •Practical cybersecurity experience, especially network security and OT security including ICS/SCADA systems.
  • •Basic knowledge of networking concepts, protocols, and technologies.
Experience:3-5 yearsCybersecurityNetwork securityOT securityICS/SCADACustomer successAccount management
Skills:CommunicationAnalytical problem-solvingRelationship buildingOrganizational skillsProject management
Languages:EnglishGerman
Tech Stack:NetworkingNetwork securityOT securityICS/SCADACustomer health scoresRenewal ratesCustomer satisfaction

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
Glassdoor
Glassdoor: 3.8
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