Strategic Account Manager, Firefox Enterprise (DACH)

Mozilla
Germany, Austria, Switzerland
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Relationship-building","Communication","Risk identification","Cross-functional coordination","Customer advocacy"]

Own strategic, long-term relationships for Firefox Enterprise customers across Germany, Austria, and Switzerland. Guide accounts from pilot through deployment and adoption, monitor account health, and drive renewal planning plus expansion opportunities. Serve as the primary stakeholder contact across executive, technical, procurement, and partner groups, identify risks, coordinate mitigations, and resolve escalations to ensure timely outcomes.

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FursaFursa
Mozilla
Mozilla
21 hours ago

Strategic Account Manager, Firefox Enterprise (DACH)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 34 minutes agoStatus: Live

Job Summary

Own strategic, long-term relationships for Firefox Enterprise customers across Germany, Austria, and Switzerland. Guide accounts from pilot through deployment and adoption, monitor account health, and drive renewal planning plus expansion opportunities. Serve as the primary stakeholder contact across executive, technical, procurement, and partner groups, identify risks, coordinate mitigations, and resolve escalations to ensure timely outcomes.
Location: Germany, Austria, Switzerland
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for assigned customer accounts
  • •Build and maintain long-term client relationships across executive, technical, procurement, and partner stakeholders
  • •Develop success plans guiding customers from pilot through deployment, adoption, and rollout
  • •Monitor account health, run business reviews, identify risks, and coordinate mitigation plans
  • •Own renewal planning and forecasts, and identify/qualify/close support opportunities when responsibilities allow
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalVisionHome OfficeLearning BudgetPaid ParentalWell-being StipendAnnual Bonus

Key Requirements

  • •Experience owning strategic customer relationships in enterprise technology with senior and operational stakeholders
  • •Track record driving commercial outcomes through renewals and expansion via consultative sales and/or renewals
  • •Strong relationship-building and communication skills to establish trust across customer organization levels
  • •Experience coordinating cross-functional teams to address customer requirements, risks, and escalations
  • •Native-level fluency in German and advanced written and verbal English communication
Experience:Enterprise technologyPublic sectorRegulated industriesOpen-source softwareEndpoint/security technologies
Skills:Relationship-buildingCommunicationRisk identificationCross-functional coordinationCustomer advocacy
Languages:GermanEnglish
Tech Stack:Enterprise browserSecurity teamsIT operationsIdentity and access managementSIEMEndpoint policiesOn-premises softwareOpen-source software

Company Brief

Mozilla
Mozilla is a mission-driven organization that builds open-source internet products (notably the Firefox browser) and advocates for an open, private, and secure web through software, research, and community programs.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Nonprofit & NGO
Headquarters: San Francisco, United States
Founded: 1998
Glassdoor
Glassdoor: 2.9
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