Working Student Customer Service

Puma
Germany
Workplace: OnsitePart timeFunction: Customer Support (Service Desk)Skills: ["Analytical skills","Independent work","Stakeholder management","Continuous improvement","Backlog prioritization"]

Support customer-service operations by maintaining and managing large volumes of data, including extracting, cleaning, and analyzing it to surface actionable insights. Handle ad hoc data requests, independently investigate issues, and improve processes through ongoing enhancements and backlog prioritization. Partner with stakeholders to ensure timely, accurate reporting aligned with the e-commerce business, using advanced Excel and MS Office skills.

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FursaFursa
Puma
Puma
18 hours ago

Working Student Customer Service

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Support customer-service operations by maintaining and managing large volumes of data, including extracting, cleaning, and analyzing it to surface actionable insights. Handle ad hoc data requests, independently investigate issues, and improve processes through ongoing enhancements and backlog prioritization. Partner with stakeholders to ensure timely, accurate reporting aligned with the e-commerce business, using advanced Excel and MS Office skills.
Location: Germany
Workplace: Onsite
Employment Type: Part time · 6 months
Job Function: Customer Support (Service Desk)
Seniority: Intern level

Key Responsibilities

  • •Be responsible for data maintenance.
  • •Manage large volumes of data by extracting, cleaning, and comprehending them.
  • •Independently analyze data and draw out salient insights.
  • •Provide continuous improvements and backlog prioritizations while managing stakeholders.
  • •Respond to ad hoc data requests.

Key Requirements

  • •Enrolled student for the whole duration of the contract.
  • •First experience with data handling.
  • •Strong comprehension and analytical skills.
  • •Interest in the e-commerce business.
  • •Advanced MS Office skills, especially Excel.
Experience:E-commerce
Skills:Analytical skillsIndependent workStakeholder managementContinuous improvementBacklog prioritization
Languages:German
Tech Stack:ExcelMS Office

Company Brief

Puma
Global athletic and casual footwear, apparel, and accessories brand designing, developing, marketing and selling sports-inspired products for consumers and athletes worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Herzogenaurach, Germany
Founded: 1948
WebsiteLinkedIn