Product Implementation Manager

Tarro
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Leadership","Problem-solving","Project management","Team leadership"]

The Product Implementation Manager leads the onboarding and ongoing configuration of restaurant back-ends, ensuring accurate translation of client operations into Tarro’s platform. Oversees a 40+ person team across onboarding and product support, designs metrics to improve implementation quality, and collaborates with Product, Engineering, and Operations to boost customer satisfaction and retention.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Tarro
Tarro
1 year ago

Product Implementation Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

The Product Implementation Manager leads the onboarding and ongoing configuration of restaurant back-ends, ensuring accurate translation of client operations into Tarro’s platform. Oversees a 40+ person team across onboarding and product support, designs metrics to improve implementation quality, and collaborates with Product, Engineering, and Operations to boost customer satisfaction and retention.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Manage a team of 40+ product implementation specialists, team leads, and managers across onboarding and product-support.
  • •Design innovative ways to measure and improve product implementation quality, accuracy, and speed.
  • •Establish strategies to improve customer experience and client retention.
  • •Collaborate cross-functionally with Product/Engineering, Voice Operations, Quality Control, Business Excellence, and Recruitment to drive customer satisfaction.
  • •Rebuild the Product Implementation team, including attracting and hiring new talent and performance-managing existing team members.

Key Requirements

  • •Bachelor’s degree in Industrial Engineering, Management, Management Engineering, Computer Science, Data Analytics, or a related field (Master’s degree is a plus)
  • •5+ years experience in a fast-paced, high-performance startup
  • •3+ years of experience directly managing teams
  • •Extensive experience in project management, process improvement, and product implementation
  • •Strong communication (verbal and written) skills, plus the ability to thrive in ambiguous environments and work independently
Experience:5+ yearsSaaSRestaurant techFood service
Education:Bachelor's
Skills:CommunicationLeadershipProblem-solvingProject managementTeam leadership

Company Brief

Tarro
Tarro provides a SaaS platform that helps businesses automate customer onboarding, identity verification, and fraud prevention via API integrations, workflow automation, and analytics to improve conversion and compliance.
Industry: Fintech Infrastructure
Website