Al Rostamani Group

5 months ago

Branch Supervisor (Dubai, United Arab Emirates)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Oversee branch operations for a currency exchange business, supervising staff to ensure accurate cash handling, compliance, customer service, and sales activities. Drive profitability, monitor exchange rates, resolve queries, and lead team for efficient service delivery in a multicultural environment.

Location: Dubai

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Manager level

Key Responsibilities

•Ensure Cash counters are operational to support business requirements
•Provide service to all customers as per established ARIE standards
•Communicate regulations and norms regarding transactions in a professional manner
•Provide advice and guidance about ARIE Products & Services to customers as and when necessary
•Achieve minimum 'Wait' time and 'Serve' time and aim for reducing the TAT
•Lead customers to relevant department/persons for Query Resolutions, Special Deals and other such activities
•Ensure Customer Complaints/Feedbacks are addressed as per Company norms, and resolve Queries that have been escalated by branch staff
•Ensure optimal profit margins are maintained for transactions
•Solicit referrals and initiate cross-selling opportunities to existing customers
•Play a proactive role in customer accusation and retention activity
•Ensure exchange rates for branch operations are determined and monitored to ensure optimal profit margins and customer satisfaction
•Prepare periodic report on Competition Analysis and take appropriate action to improve the business and customer satisfaction
•Solicit referrals and initiate cross-selling opportunities to existing customers
•Handle Foreign Currency, Remittances, and other customer transactions as per company policies & procedures
•Ensure assigned work activities are carried out as per Company policies and procedures
•Ensure Cash Handling is done as per Company policy, and Cash Balance at assigned 'Till' is accurately tailed/balanced and appropriately handled as company policies & procedures
•Manage Cash in Branch by maintaining adequate balances, efficient sourcing and disposal of currencies, and depositing cash to bank
•Responsible for security of Financial instruments such as Drafts, Cheques and Travelers Cheques
•Report and review any anomalies such as Under/Overs to concerned superior immediately
•Exercise due diligence in processes related to customer transactions, internal control processes, AML Compliance, and KYC for all customer transactions to ensure risk mitigation
•Identify improvement areas and propose constructive changes to achieve operational excellence
•Monitor day to day operations to ensure total adherence to Company policies and procedures
•Provide guidance to branch staff to achieve zero defect in operations, and timely completion of all assigned activities
•Monitor cashiers’ performance and intervene when necessary to improve staff performance in terms of efficiency and effectiveness
•Identify cashiers’ training needs and inform management accordingly for action

Key Requirements

•Graduate in any related field, preferably with Accounting background
•5+ years of experience as a Cashier/Teller with at least 2 years in a senior branch operations role from a Bank or reputed Exchange House
•Previous exposure to large volume of cash handling is an added advantage
•Excellent organizational skills
•Ability to achieve results through team efforts
•Good presentation and communication skills
•Results driven and customer focused

Experience:BankingFinanceCurrency exchangeRemittance

Education:Bachelor's

Skills:OrganizationalCommunicationTeamworkCustomer focusPresentationResults-driven

Company Brief

Al Rostamani Group

UAE family-owned conglomerate operating across automotive, trading, real estate, construction, solar energy, financial services, travel, and technology solutions with a legacy dating to the 1950s.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Founded: 1957

Glassdoor: 3.4

Website LinkedIn Glassdoor

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Al Rostamani Group

5 months ago

Branch Supervisor (Dubai, United Arab Emirates)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Dubai

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Manager level

Key Responsibilities

•Ensure Cash counters are operational to support business requirements
•Provide service to all customers as per established ARIE standards
•Communicate regulations and norms regarding transactions in a professional manner
•Provide advice and guidance about ARIE Products & Services to customers as and when necessary
•Achieve minimum 'Wait' time and 'Serve' time and aim for reducing the TAT
•Lead customers to relevant department/persons for Query Resolutions, Special Deals and other such activities
•Ensure Customer Complaints/Feedbacks are addressed as per Company norms, and resolve Queries that have been escalated by branch staff
•Ensure optimal profit margins are maintained for transactions
•Solicit referrals and initiate cross-selling opportunities to existing customers
•Play a proactive role in customer accusation and retention activity
•Ensure exchange rates for branch operations are determined and monitored to ensure optimal profit margins and customer satisfaction
•Prepare periodic report on Competition Analysis and take appropriate action to improve the business and customer satisfaction
•Solicit referrals and initiate cross-selling opportunities to existing customers
•Handle Foreign Currency, Remittances, and other customer transactions as per company policies & procedures
•Ensure assigned work activities are carried out as per Company policies and procedures
•Ensure Cash Handling is done as per Company policy, and Cash Balance at assigned 'Till' is accurately tailed/balanced and appropriately handled as company policies & procedures
•Manage Cash in Branch by maintaining adequate balances, efficient sourcing and disposal of currencies, and depositing cash to bank
•Responsible for security of Financial instruments such as Drafts, Cheques and Travelers Cheques
•Report and review any anomalies such as Under/Overs to concerned superior immediately
•Exercise due diligence in processes related to customer transactions, internal control processes, AML Compliance, and KYC for all customer transactions to ensure risk mitigation
•Identify improvement areas and propose constructive changes to achieve operational excellence
•Monitor day to day operations to ensure total adherence to Company policies and procedures
•Provide guidance to branch staff to achieve zero defect in operations, and timely completion of all assigned activities
•Monitor cashiers’ performance and intervene when necessary to improve staff performance in terms of efficiency and effectiveness
•Identify cashiers’ training needs and inform management accordingly for action

Key Requirements

•Graduate in any related field, preferably with Accounting background
•5+ years of experience as a Cashier/Teller with at least 2 years in a senior branch operations role from a Bank or reputed Exchange House
•Previous exposure to large volume of cash handling is an added advantage
•Excellent organizational skills
•Ability to achieve results through team efforts
•Good presentation and communication skills
•Results driven and customer focused

Experience:BankingFinanceCurrency exchangeRemittance

Education:Bachelor's

Skills:OrganizationalCommunicationTeamworkCustomer focusPresentationResults-driven

Company Brief

Al Rostamani Group

UAE family-owned conglomerate operating across automotive, trading, real estate, construction, solar energy, financial services, travel, and technology solutions with a legacy dating to the 1950s.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Founded: 1957

Glassdoor: 3.4

Website LinkedIn Glassdoor