Director, Product Management, Servicer Integration

Discover Financial
Illinois, Chicago, Virginia, Richmond
Workplace: OnsiteFull timeUSD 209,500 - 239,100 annuallyFunction: Executive & General ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Stakeholder management","Mentoring","Project management","Operational excellence"]

Lead the Servicer Integration team within Personal Loans, transforming servicing integration requirements into compliant, operationally validated outcomes. Drive feasibility through cutover across vendor integration, business rule definition, and back-office process design. Partner with Product, Process, Technology, Risk, Legal, and Compliance to ensure strategy and tactical alignment, while mentoring associates and creating organizational transparency on status, risks, and vendor performance.

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FursaFursa
Discover Financial
Discover Financial
3 weeks ago

Director, Product Management, Servicer Integration

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Job Summary

Lead the Servicer Integration team within Personal Loans, transforming servicing integration requirements into compliant, operationally validated outcomes. Drive feasibility through cutover across vendor integration, business rule definition, and back-office process design. Partner with Product, Process, Technology, Risk, Legal, and Compliance to ensure strategy and tactical alignment, while mentoring associates and creating organizational transparency on status, risks, and vendor performance.
Location: Illinois, Chicago, Virginia, Richmond
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Lead the Servicer Integration product management effort for the Personal Loans business, partnering with domain owners, vendors, and engineering teams.
  • •Drive all phases of the integration lifecycle: feasibility, business rule definition, servicer integration requirements, back-office process design, and operational validation/cutover.
  • •Apply project management methodology to integration workstreams, ensuring project documentation, operational control design, and audit-readiness.
  • •Partner with Product, Process, Technology, Risk, Legal, and Compliance teams to support successful and compliant integration.
  • •Mentor a team of associates and create transparency across the organization on integration status, operational risks, vendor performance, and decision-making.

Pay and Benefits

Salary: USD 209,500 - 239,100 annually

Key Requirements

  • •Bachelor's degree in any field and at least 5 years of Product Management experience.
  • •Proven track record of excellent product management in large-scale system migrations, vendor integration, and complex servicing operations initiatives.
  • •Experience translating business strategy and analysis into consumer-facing digital products.
  • •Demonstrated ability to drive the integration lifecycle, including feasibility, business rule definition, and rigorous operational validation/cutover.
  • •Ability to partner cross-functionally and influence technical and non-technical stakeholders and third-party vendor leadership.
Experience:5+ years
Education:Bachelor's
Skills:LeadershipStakeholder managementMentoringProject managementOperational excellence

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn