User Product Experience Manager - TikTok

TikTok
Singapore
Full timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Analytical skills","Empathy","Logical thinking","Cross-functional coordination","Proactive problem-solving"]

Own the user experience of the TikTok product by partnering with cross-functional teams to identify experience issues, create optimization plans, and drive implementation with product, R&D, and algorithms. Analyze user needs using business context and user feedback research, monitor experience health metrics, and proactively address risks based on strategy, feature updates, and rule changes in your business segment.

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FursaFursa
TikTok
TikTok
1 month ago

User Product Experience Manager - TikTok

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Own the user experience of the TikTok product by partnering with cross-functional teams to identify experience issues, create optimization plans, and drive implementation with product, R&D, and algorithms. Analyze user needs using business context and user feedback research, monitor experience health metrics, and proactively address risks based on strategy, feature updates, and rule changes in your business segment.
Location: Singapore
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Drive the user experience of TikTok product by identifying experience issues and developing optimization plans and strategies.
  • •Implement solutions in collaboration with core teams including product, R&D, and algorithms.
  • •Proactively identify and address potential experience issues based on upstream product strategy, feature updates, and business segment rule changes.
  • •Partner with internal teams and external partners to resolve user requests related to product features.
  • •Review relevant rules/products/strategies, monitor experience data and levels, and quickly surface existing experience issues.

Key Requirements

  • •Bachelor's degree or above, with more than three years of work experience.
  • •In-depth understanding of user experience and competitor dynamics, with strong analytical judgment.
  • •Empathy for user feedback and pain points, with logical thinking and decomposition skills.
  • •Strong cross-functional coordination and collaboration skills, with a goal-oriented, proactive approach to driving improvements.
  • •Demonstrated experience working across multiple locations and time zones (preferred) and PMO experience (preferred).
Education:Bachelor's
Skills:Analytical skillsEmpathyLogical thinkingCross-functional coordinationProactive problem-solving

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn