ReCharge

4 days ago

Support Engineer (Skio)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Support online merchants as a technical support specialist, troubleshooting issues and answering questions to deliver a world-class experience. Diagnose technical problems, guide merchants to resolutions, and act as a product expert for the subscription platform—staying current on new releases. Work day to day in Intercom within a swarm support model, communicate clearly to technical and non-technical audiences, and escalate reproducible bugs to engineering with context.

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Resolve merchant questions and issues using technical expertise and customer service instincts.
•Communicate clearly in writing with both technical and non-technical audiences.
•Diagnose technical issues and guide merchants to resolutions that keep their subscription experience smooth.
•Work day to day in Intercom and collaborate in a swarm support model to resolve issues quickly.
•Identify patterns and recurring issues, filter out noise, and escalate real bugs to engineering with the needed context.

Pay and Benefits

Perks:Health InsuranceDentalVisionRetirementTime OffParental LeaveStipends

Key Requirements

•2+ years of experience in technical customer support at a SaaS company, ideally in or around the Shopify ecosystem.
•Proficiency with a ticketing platform, ideally Zendesk or Intercom (HelpScout or similar).
•Basic knowledge of HTML, CSS, and JavaScript (other languages a plus).
•Comfort with tools like Splunk, SQL, and Looker (or eagerness to learn them).
•Ability and desire to work flexible shifts with remote-first collaboration across time zones.

Experience:2+ yearsSaaSShopify ecosystem

Skills:EmpatheticResourcefulClear written communicationProblem-solvingAbility to prioritize

Tech Stack:IntercomZendeskHelpScoutHTMLCSSJavaScriptSplunkSQLLooker

Company Brief

ReCharge

Provides subscription billing and management solutions for online merchants, enabling recurring payments, customer retention, and subscription commerce tools for e-commerce platforms and direct-to-consumer brands.

Industry: Payments

Headquarters: Montreal, Canada

Founded: 2014

Website

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ReCharge

4 days ago

Support Engineer (Skio)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Resolve merchant questions and issues using technical expertise and customer service instincts.
•Communicate clearly in writing with both technical and non-technical audiences.
•Diagnose technical issues and guide merchants to resolutions that keep their subscription experience smooth.
•Work day to day in Intercom and collaborate in a swarm support model to resolve issues quickly.
•Identify patterns and recurring issues, filter out noise, and escalate real bugs to engineering with the needed context.

Pay and Benefits

Perks:Health InsuranceDentalVisionRetirementTime OffParental LeaveStipends

Key Requirements

•2+ years of experience in technical customer support at a SaaS company, ideally in or around the Shopify ecosystem.
•Proficiency with a ticketing platform, ideally Zendesk or Intercom (HelpScout or similar).
•Basic knowledge of HTML, CSS, and JavaScript (other languages a plus).
•Comfort with tools like Splunk, SQL, and Looker (or eagerness to learn them).
•Ability and desire to work flexible shifts with remote-first collaboration across time zones.

Experience:2+ yearsSaaSShopify ecosystem

Skills:EmpatheticResourcefulClear written communicationProblem-solvingAbility to prioritize

Tech Stack:IntercomZendeskHelpScoutHTMLCSSJavaScriptSplunkSQLLooker

Company Brief

ReCharge

Industry: Payments

Headquarters: Montreal, Canada

Founded: 2014

Website