Customer Experience Specialist, Graphing
BioRender
Canada, United States, Ireland
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Adjusting technical depth","Process-building","Self-directed","Bias toward action"]Own the customer support experience for BioRender’s data analysis product as the subject-matter expert. You’ll handle inbound data analysis questions via live chat, email, and escalations for institution and enterprise partners, and coordinate with Account Executives and Customer Success Managers. Communicate statistical and visualization guidance at the right technical level, gather user feedback to inform Product, and partner with Engineering on deeper investigations and bug reports.
