IT Service Technician

GovCIO
Los Angeles
Workplace: OnsiteFull timeUSD 25.5 - 25.5 hourlyFunction: Field Service, Maintenance & Skilled Trades0Education: high_schoolSkills: ["Problem-solving","Analytical abilities","Customer service"]

Provide onsite IT support for a federal customer in Los Angeles, resolving issues through ServiceNow ticketing and delivering systems refresh, software integration, and operations support. Troubleshoot and maintain networks, servers, and end-user devices, including patching via SCCM, VPN/Citrix application support, cabling, encryption, inventory, and disposal preparation. Provide tier 2 support, answer service desk calls during high volume, analyze support trends, and support enterprise operations such as network/security centers.

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FursaFursa
GovCIO
GovCIO
2 days ago

IT Service Technician

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Source: Company careers pageValidated by: Fursa AI
Last checked: 26 minutes agoStatus: Live

Job Summary

Provide onsite IT support for a federal customer in Los Angeles, resolving issues through ServiceNow ticketing and delivering systems refresh, software integration, and operations support. Troubleshoot and maintain networks, servers, and end-user devices, including patching via SCCM, VPN/Citrix application support, cabling, encryption, inventory, and disposal preparation. Provide tier 2 support, answer service desk calls during high volume, analyze support trends, and support enterprise operations such as network/security centers.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Provide support for onsite IT activities and consult with support teams, help desks, customers, and technical staff to resolve problems.
  • •Coordinate and perform operation and/or maintenance activities for networks and servers, including installing, troubleshooting, and maintaining equipment.
  • •Provide on-call support by identifying, researching, and resolving technical problems received via the ServiceNow ticketing system.
  • •Perform routine system maintenance and analysis, including hardware configuration updates and installing OS patches and upgrades via SCCM Software Center.
  • •Support end users by handling tier 2 troubleshooting (hardware/OS reinstall/device swapping), ensuring devices are encrypted, assisting with VPN/Citrix application access, and maintaining asset inventory and disposal preparation.
Travel: Low travel

Pay and Benefits

Salary: USD 25.5 hourly

Key Requirements

  • •High school with 0-2 years (or commensurate experience).
  • •US Citizen.
  • •High degree of technical proficiency with excellent problem-solving and analytical abilities.
  • •Minimum 6 months troubleshooting Apple Macintosh software and hardware in a customer service role (preferred).
  • •Must be able to obtain and hold a Public Trust Clearance.
Education:High School
Skills:Problem-solvingAnalytical abilitiesCustomer service
Certifications:CompTIA A+ITIL FoundationCompTIA Network+CompTIA Server+CompTIA Security+HDI
Languages:English
Tech Stack:ServiceNowSCCM Software CenterSCCMVPNCitrixApple MacintoshMicrosoft Operating SystemsHDIPublic Trust ClearanceService DeskWireless services

Eligibility

Nationality:US National
Security Clearance:Public Trust

Company Brief

GovCIO
Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.
Industry: Professional Services
Growth: Established Company
Headquarters: Herndon, United States
WebsiteLinkedIn