NTT

5 months ago

Networking Managed Services Engineer (L2)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide second-line support for medium-complexity networking incidents and service requests by monitoring queues, reviewing tickets, and proactively identifying and resolving issues. Coordinate with clients and internal teams to restore services in line with SLAs, execute operational and approved maintenance activities, and manage shift handovers with clear escalations. Contribute to automation, trend analysis, quality audits, and change management for client infrastructure.

Location: Karnataka

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Monitor work queues, review client requests and tickets, and resolve medium-complexity incidents and requests using technical expertise.
•Proactively identify, analyze, and log issues before they escalate; update tickets with actions taken.
•Coordinate with clients and internal teams to restore services quickly and execute changes with risk identification and mitigation plans.
•Run shift handovers by highlighting key tickets and upcoming critical tasks; escalate tickets to the right teams when needed.
•Support change management by logging change requests, executing approved maintenance, auditing ticket quality, and contributing to automation and trend analysis reports.

Key Requirements

•Proficiency with networking technologies including Pulse Secure SSL VPN, Palo Alto, Fortinet, and Cisco Nexus switches/routers/firewalls, plus familiarity with ticketing tools.
•At least one technical certification in one or more of the listed technologies.
•Strong planning skills to anticipate and adapt to changing circumstances.
•Ability to communicate and work effectively across different cultures and social groups.
•A bachelor’s degree in IT/Computing (or equivalent qualification/work experience).

Education:Bachelor's in IT/Computing

Skills:Strong planningAdaptabilityResilienceCommunicationActive listening

Tech Stack:Pulse Secure SSL VPNPalo AltoFortinetCisco NexusSwitchesRoutersFirewallsTicketing toolsSLAs

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT