Team Lead, Market Operations

Run the local Carvana hub in the Market Operations team, owning daily operations and market success. Lead and develop a team of Customer Advocates through interviewing, onboarding, coaching, performance check-ins, and goal setting. Manage customer-facing, complex issues while proactively improving the customer and Advocate experience. Monitor and present regular reports to upper management, assess business trends, and step in as needed across operations, logistics, and delivery.