Business Manager-Customer Experience

Discover Financial
Chicago
Workplace: OnsiteFull timeUSD 149,800 - 171,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Strategic thinking","Problem-solving","Executive communication","Leadership","Data-driven decision making"]

Lead strategic and analytic work for customer experience across U.S. and Canadian markets. Translate ambiguous business questions into structured analyses and recommendations, partner cross-functionally to ensure data accuracy and shared definitions, and deliver executive-level insights through narratives and presentations. Identify gaps and opportunities to build dashboards and business intelligence, and develop merchant enablement programs to secure acceptance across the U.S. Manage multiple programs while driving growth, profitability, and measurable improvements.

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Discover Financial
Discover Financial
1 month ago

Business Manager-Customer Experience

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead strategic and analytic work for customer experience across U.S. and Canadian markets. Translate ambiguous business questions into structured analyses and recommendations, partner cross-functionally to ensure data accuracy and shared definitions, and deliver executive-level insights through narratives and presentations. Identify gaps and opportunities to build dashboards and business intelligence, and develop merchant enablement programs to secure acceptance across the U.S. Manage multiple programs while driving growth, profitability, and measurable improvements.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Translate ambiguous business questions into structured analyses and clear recommendations.
  • •Partner cross-functionally to ensure data accuracy, shared definitions, and coordinated business objectives.
  • •Deliver executive-level insights, narratives, and presentations.
  • •Identify gaps and opportunities to generate business insights and dashboards.
  • •Develop enablement programs to secure merchant acceptance across the U.S.

Pay and Benefits

Salary: USD 149,800 - 171,000 annually

Key Requirements

  • •At least 3 years of professional experience performing analysis.
  • •Experience shaping business judgment and decision-making based on analytics and quantitative orientation.
  • •Bachelor’s degree (or in process) in a quantitative field, or Master’s degree (or in process) in a quantitative field, or an MBA with a quantitative concentration.
  • •Experience (preferred) using analytics with 5+ years in analysis.
  • •People leadership experience (preferred) with 2+ years of people management.
Experience:3+ yearsFinancial servicesConsultingCredit risk managementAnalyticsPeople management
Education:Bachelor's in quantitative field
Skills:Strategic thinkingProblem-solvingExecutive communicationLeadershipData-driven decision making

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn