Bank Relationship Manager

Serve as the first point of contact for financial institutions’ day-to-day service needs. Escalate and resolve operational issues by coordinating with internal groups, proactively communicate client-impacting updates, and manage partner relationships across platform details, funding requirements, contractual SLAs, and file transmissions. Prepare partner reporting, enroll partners in systems, document partner processes, and coordinate partner approvals for product, marketing, and financial initiatives.