Black Box

1 week ago

NEC Technician - Unified Communication Technician (CW)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Deliver unified communications (UC) solutions at client locations by installing, servicing, programming, testing, and troubleshooting premise-based, hosted, and cloud UC systems. Work across UC capabilities such as voice, chat, presence, video, call control, and unified messaging, handling moves/adds/changes (MAC) and documentation for SLAs and billing. Coordinate with operations teams, respond to emergencies, and maintain a strong customer service focus.

Location: Philadelphia

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Install and program UC platforms and related functionality including chat, presence, voice, mobility, audio, web, video, desktop sharing, call control, speech recognition, unified messaging, email, and digital signage.
•Troubleshoot UC systems across premise-based, hosted, and cloud point-to-point and co-location network applications.
•Complete work orders for moves, adds, changes (MAC), and deletions on supported product lines.
•Ensure front-line customer satisfaction by handling internal and external clients professionally and effectively.
•Receive, plan, and prioritize daily jobs/work orders; coordinate with teams and complete required documentation for billing, payroll, and SLAs.

Key Requirements

•Associate degree or certification in a technology services/technical discipline, or equivalent work experience.
•Minimum 2+ years of experience with unified communications (UC) systems.
•Proven ability to install, service, program, test and troubleshoot UC systems.
•Industry/manufacturer specific certifications preferred (e.g., Cisco CCNA Voice/Network, Microsoft MCSE, Avaya ACIS/ACSS or ACSE).
•Strong customer/client service orientation with effective communication and interpersonal skills, plus mechanical aptitude to read technical documents.

Experience:2+ yearsUnified communications

Education:Associate's

Skills:Customer/client serviceCommunicationInterpersonal skillsTroubleshootingReliability

Licenses:Driver’s license

Certifications:Cisco CCNA Voice/Network CertifiedMicrosoft MCSEAvaya Certified ImplementationAvaya Certified Support SpecialistAvaya Certified ExpertACISACSSACSE

Tech Stack:Unified Communications (UC)Premise BasedHostedCloudCiscoMicrosoftAvayaNECMitelShortelUnifyPBXPoint-to-pointPoint to co-locationOSHA

Company Brief

Black Box

Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.

Industry: Professional Services

Headquarters: Pittsburgh, United States

Founded: 1976

Website

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Black Box

1 week ago

NEC Technician - Unified Communication Technician (CW)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Philadelphia

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Install and program UC platforms and related functionality including chat, presence, voice, mobility, audio, web, video, desktop sharing, call control, speech recognition, unified messaging, email, and digital signage.
•Troubleshoot UC systems across premise-based, hosted, and cloud point-to-point and co-location network applications.
•Complete work orders for moves, adds, changes (MAC), and deletions on supported product lines.
•Ensure front-line customer satisfaction by handling internal and external clients professionally and effectively.
•Receive, plan, and prioritize daily jobs/work orders; coordinate with teams and complete required documentation for billing, payroll, and SLAs.

Key Requirements

•Associate degree or certification in a technology services/technical discipline, or equivalent work experience.
•Minimum 2+ years of experience with unified communications (UC) systems.
•Proven ability to install, service, program, test and troubleshoot UC systems.
•Industry/manufacturer specific certifications preferred (e.g., Cisco CCNA Voice/Network, Microsoft MCSE, Avaya ACIS/ACSS or ACSE).
•Strong customer/client service orientation with effective communication and interpersonal skills, plus mechanical aptitude to read technical documents.

Experience:2+ yearsUnified communications

Education:Associate's

Skills:Customer/client serviceCommunicationInterpersonal skillsTroubleshootingReliability

Licenses:Driver’s license

Certifications:Cisco CCNA Voice/Network CertifiedMicrosoft MCSEAvaya Certified ImplementationAvaya Certified Support SpecialistAvaya Certified ExpertACISACSSACSE

Tech Stack:Unified Communications (UC)Premise BasedHostedCloudCiscoMicrosoftAvayaNECMitelShortelUnifyPBXPoint-to-pointPoint to co-locationOSHA

Company Brief

Black Box

Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.

Industry: Professional Services

Headquarters: Pittsburgh, United States

Founded: 1976

Website