Emirati Talent- Customer Service Coordinator - Mall of Emirates

Majid Al Futtaim
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Communication","Problem-solving","Professionalism","Customer empathy"]

Coordinate day-to-day operations of the Customer Service Information Desk at Mall of the Emirates. Maintain up-to-date knowledge of mall services, amenities, stores, layout, and promotional activities to provide accurate directions and information to visitors via phone or in person. Handle customer complaints with courtesy and professionalism per established procedures and service levels, and execute the Gift Card program while ensuring compliant payment handling.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Majid Al Futtaim
Majid Al Futtaim
2 days ago

Emirati Talent- Customer Service Coordinator - Mall of Emirates

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Coordinate day-to-day operations of the Customer Service Information Desk at Mall of the Emirates. Maintain up-to-date knowledge of mall services, amenities, stores, layout, and promotional activities to provide accurate directions and information to visitors via phone or in person. Handle customer complaints with courtesy and professionalism per established procedures and service levels, and execute the Gift Card program while ensuring compliant payment handling.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Maintain knowledge of mall services, amenities/facilities, stores/locations, mall layout, and ongoing/upcoming promotions to support smooth day-to-day customer service.
  • •Ensure smooth day-to-day operations of the Customer Service Information Desk under Supervisor/Team Leader direction and established processes.
  • •Assist customers with directions and information for on-going/upcoming promotional events, answering queries in person or by phone, and performing assigned mall-specific duties.
  • •Handle and resolve customer complaints in accordance with Customer Service policies and procedures within the agreed service level agreement.
  • •Execute the Gift Card program in assigned operating assets and ensure all Customer Service Team payment handling follows prescribed policies and procedures.

Key Requirements

  • •High school diploma or equivalent required.
  • •2+ years’ work experience in customer service in a reputed shopping centre or luxury hotel (GCC or abroad).
  • •Maintain up-to-date knowledge of mall operating assets including services, amenities, stores/locations, mall layout, and promotional activities.
  • •Ensure customer interactions follow established Customer Service processes and procedures.
  • •Handle and resolve customer complaints in line with customer service policies and procedures with courtesy and professionalism.
Experience:2+ years
Education:High School
Skills:Customer serviceCommunicationProblem-solvingProfessionalismCustomer empathy

Eligibility

Nationality:UAE National

Company Brief

Majid Al Futtaim
Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1992
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor