1 week ago

Lead Executive Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Deliver discreet, high-touch technology support for senior executives and leadership teams. Troubleshoot and resolve issues across executive devices, collaboration platforms, and business-critical applications spanning Windows, macOS, iOS, and Android. Support Microsoft 365 and enterprise tools, proactively monitor devices and services, validate executive meeting AV and hybrid room setups, and maintain service documentation, SOPs, and escalation-ready processes.

Location: Washington

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Provide elite, high-touch technical support to senior executives, executive assistants, and leadership teams with professionalism and discretion.
•Troubleshoot and resolve hardware, software, mobile, connectivity, and collaboration issues across Windows, macOS, iOS, and Android.
•Support Microsoft 365 productivity tools including Outlook, Teams, Exchange, OneDrive, and SharePoint, while proactively monitoring executive device experiences.
•Test and validate executive meeting technologies, including AV setups, hybrid meeting rooms, VIP conference calls, and Microsoft Teams Rooms.
•Maintain documentation for executive devices and support histories, support executive onboarding/offboarding and escalations, and create/update SOPs, knowledge articles, and service standards.

Pay and Benefits

Salary: 109,000 - 142,000

Perks:Health InsuranceLife Insurance

Key Requirements

•4 years of desktop support, executive support, VIP support, or senior-level end-user support experience in a high-performance corporate environment.
•Proven experience supporting executives and executive assistants in a high-touch support model.
•Experience with leadership events including board meetings, town halls, hybrid meetings, conference rooms, and executive meetings.
•Strong understanding of ITSM practices, incident management, request fulfillment, escalation handling, and service documentation.
•Experience using ServiceNow (or similar ITSM platforms) and endpoint management tools.

Experience:4+ years

Education:Bachelor's

Skills:ConfidentialityProfessionalismEmotional intelligenceCommunicationProblem-solving

Certifications:CompTIAMicrosoftAppleHDIITIL

Tech Stack:Windows 11MacOSIOSAndroidMicrosoft 365OutlookTeamsExchangeOneDriveSharePointMicrosoft Teams RoomsServiceNowActive Directory (AD)Microsoft IntuneWorkspace ONEVPNZscalerRemote supportCrestronPoly

Company Brief

Fannie Mae

Fannie Mae is a government-sponsored enterprise that provides liquidity, stability, and affordability to the U.S. mortgage market by guaranteeing and purchasing residential mortgage loans and mortgage-backed securities.

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Government & Public Sector

Valuation: Public Company (Market Cap in USD)

Funding: Government Funded

Headquarters: Washington, United States

Founded: 1938

Website LinkedIn

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Fannie Mae

1 week ago

Lead Executive Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Washington

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Provide elite, high-touch technical support to senior executives, executive assistants, and leadership teams with professionalism and discretion.
•Troubleshoot and resolve hardware, software, mobile, connectivity, and collaboration issues across Windows, macOS, iOS, and Android.
•Support Microsoft 365 productivity tools including Outlook, Teams, Exchange, OneDrive, and SharePoint, while proactively monitoring executive device experiences.
•Test and validate executive meeting technologies, including AV setups, hybrid meeting rooms, VIP conference calls, and Microsoft Teams Rooms.
•Maintain documentation for executive devices and support histories, support executive onboarding/offboarding and escalations, and create/update SOPs, knowledge articles, and service standards.

Pay and Benefits

Salary: 109,000 - 142,000

Perks:Health InsuranceLife Insurance

Key Requirements

•4 years of desktop support, executive support, VIP support, or senior-level end-user support experience in a high-performance corporate environment.
•Proven experience supporting executives and executive assistants in a high-touch support model.
•Experience with leadership events including board meetings, town halls, hybrid meetings, conference rooms, and executive meetings.
•Strong understanding of ITSM practices, incident management, request fulfillment, escalation handling, and service documentation.
•Experience using ServiceNow (or similar ITSM platforms) and endpoint management tools.

Experience:4+ years

Education:Bachelor's

Skills:ConfidentialityProfessionalismEmotional intelligenceCommunicationProblem-solving

Certifications:CompTIAMicrosoftAppleHDIITIL

Company Brief

Fannie Mae

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Government & Public Sector

Valuation: Public Company (Market Cap in USD)

Funding: Government Funded

Headquarters: Washington, United States

Founded: 1938

Website LinkedIn