Dispute Intake Analyst - Varying Shifts

Handle inbound calls from customers and bankers to file and check the status of disputes in a call center environment. Accurately capture customer account and transaction details, perform moderate risk analysis, and ensure compliance with UCC and Regulations E and Z. De-escalate dissatisfied customers, document interactions, and escalate trends or process issues to appropriate leadership. Maintain quality, scheduling adherence, and positive customer sentiment while meeting performance metrics.