Chat Support Representative

Qureos
United States
Workplace: OnsiteFull timeUSD 54,663 - 65,477 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Written communication","Multitasking","Customer-centric mindset","Professional communication","Fast-paced work"]

Serve as the primary point of contact for customer questions received via live chat. Respond promptly and professionally with accurate information about products, services, and coating applications, helping customers select solutions for industries ranging from healthcare and food processing to heavy manufacturing. Use your growing technical understanding of coating systems to address inquiries, escalate complex technical or sales issues, and document interactions to improve service quality. Manage multiple chats while maintaining speed and accuracy.

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FursaFursa
Qureos
Qureos
3 weeks ago

Chat Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for customer questions received via live chat. Respond promptly and professionally with accurate information about products, services, and coating applications, helping customers select solutions for industries ranging from healthcare and food processing to heavy manufacturing. Use your growing technical understanding of coating systems to address inquiries, escalate complex technical or sales issues, and document interactions to improve service quality. Manage multiple chats while maintaining speed and accuracy.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Be the primary point of contact for customer inquiries via the live chat platform.
  • •Provide prompt, accurate, professional responses about products, services, and applications.
  • •Build knowledge of coating systems (epoxies, urethanes, novolacs) to guide clients.
  • •Help customers identify suitable coating solutions for their industry needs.
  • •Escalate complex technical queries or sales opportunities and document interactions/feedback.

Pay and Benefits

Salary: USD 54,663 - 65,477 annually

Key Requirements

  • •Proven experience in a customer support/client service role, ideally with chat-based support.
  • •Exceptional written communication in English with strong grammar, spelling, and punctuation.
  • •Ability to quickly learn and clearly articulate technical product information.
  • •Strong multitasking skills to perform effectively in a fast-paced environment.
  • •Experience with CRM/helpdesk systems and standard office software; coatings/construction/B2B industrial experience is an advantage.
Experience:B2B industrial productsCoatingsConstruction
Skills:Written communicationMultitaskingCustomer-centric mindsetProfessional communicationFast-paced work
Languages:English
Tech Stack:CRMHelpdeskOffice softwareLive chat

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn