Customer Service Agent: Italian (afternoon shift)

Fever Up
Spain
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal","Time-management","Organization","Problem-solving"]

Join Fever Up as a remote-based Customer Service Agent dedicated to Italian-speaking users, handling incident resolution via phone, email, and social channels. You’ll manage calls and chats, provide accurate information, and follow procedures while engaging customers and supporting the Operations department on a dynamic team in a flexible afternoon shift.

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Fever Up
Fever Up
3 years ago

Customer Service Agent: Italian (afternoon shift)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Join Fever Up as a remote-based Customer Service Agent dedicated to Italian-speaking users, handling incident resolution via phone, email, and social channels. You’ll manage calls and chats, provide accurate information, and follow procedures while engaging customers and supporting the Operations department on a dynamic team in a flexible afternoon shift.
Location: Spain
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide customer service by phone, email, or social media to resolve daily incidents.
  • •Manage and efficiently handle incoming calls and chats to ensure high-quality communication with clients.
  • •Provide accurate, valid, and complete information by using the appropriate methods/tools.
  • •Handle customer complaints, propose solutions and alternatives within time limits, and follow up to ensure resolution.
  • •Follow established communication procedures, guidelines, and policies.

Pay and Benefits

Perks:Home OfficeHealth InsuranceGym Membership

Key Requirements

  • •Previous experience in User Support or Customer Service positions is highly valuable.
  • •Previous experience using Zendesk is preferred.
  • •High Italian level (oral & written) and fluent in Spanish or English.
  • •Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
  • •Have good communication and interpersonal skills.
Experience:Live entertainmentTech platform
Skills:CommunicationInterpersonalTime-managementOrganizationProblem-solving
Languages:ItalianSpanishEnglish
Tech Stack:Zendesk

Company Brief

Fever Up
Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.
Industry: Events & Live Entertainment
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Madrid, Spain
Founded: 2011
WebsiteLinkedIn