Service Advisor

Al Tayer Group
Sharjah
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2-5 yearsEducation: certificationSkills: ["Customer communication","Relationship building","Attention to detail","Organization","Customer service"]

Receive and greet customers, assess and document servicing/repair needs, and prepare clear work instructions for technicians. Explain job value, cost, and progress to customers, organize quality inspections, and deliver vehicles courteously upon completion. Proactively follow up on WIP and long-pending vehicles, manage backorder parts updates, and maintain relationships with customers and workshop staff while supporting service campaigns and accessory/service upselling.

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Al Tayer Group
Al Tayer Group
3 days ago

Service Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Receive and greet customers, assess and document servicing/repair needs, and prepare clear work instructions for technicians. Explain job value, cost, and progress to customers, organize quality inspections, and deliver vehicles courteously upon completion. Proactively follow up on WIP and long-pending vehicles, manage backorder parts updates, and maintain relationships with customers and workshop staff while supporting service campaigns and accessory/service upselling.
Location: Sharjah
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Receive and greet customers, discuss servicing/repair needs, assess faults, and record requirements correctly on job cards.
  • •Explain job contents, value, and cost; prepare clear work instructions for technicians and keep in constant touch to track progress.
  • •Organize inspection upon completion to ensure quality meets prescribed standards and the customer is satisfied.
  • •Provide updates on backorder parts status and expected arrival timing; keep customers informed about work progress and deliver vehicles after collecting charges.
  • •Maintain relationships with existing and prospective customers, follow up on WIP and long-pending vehicles, and up-sell accessories, service packages, and additional services.

Key Requirements

  • •2–5 years experience in the automotive trade.
  • •Vocational qualification in automotive trade or a diploma in Automobile Engineering, or being a graduate.
  • •Ability to accurately record and organize repair/maintenance requirements on the job card.
  • •Customer-facing communication skills to explain job value, cost, and work instructions clearly.
  • •Ability to keep customers informed on work progress and parts backorder status.
Experience:2-5 yearsAutomotive trade
Education:Certification / Diploma in Automobile Engineering
Skills:Customer communicationRelationship buildingAttention to detailOrganizationCustomer service

Company Brief

Al Tayer Group
Privately held UAE conglomerate founded in 1979 operating across automotive, luxury & lifestyle retail, real estate and ventures. Al Tayer Group represents global brands, runs retail and e‑commerce operations, and has diversified investments across the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Founded: 1979
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