Customer Success Manager, Ads Solutions (Seattle)

OpenAI
Seattle
Workplace: HybridFull timeUSD 162,000 - 230,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Trust-building","Ownership","Accountability","Judgment"]

Own a portfolio of advertising partners and serve as their primary point of contact for onboarding, campaign launches, and ongoing growth on OpenAI’s ads platform. Analyze performance data to deliver clear, actionable recommendations, identify expansion opportunities, and continuously improve the advertiser experience. Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and scale best practices for responsible, long-term partner success.

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FursaFursa
OpenAI
OpenAI
1 day ago

Customer Success Manager, Ads Solutions (Seattle)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own a portfolio of advertising partners and serve as their primary point of contact for onboarding, campaign launches, and ongoing growth on OpenAI’s ads platform. Analyze performance data to deliver clear, actionable recommendations, identify expansion opportunities, and continuously improve the advertiser experience. Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and scale best practices for responsible, long-term partner success.
Location: Seattle
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own relationships with a portfolio of advertising partners as the primary point of contact.
  • •Guide advertisers through onboarding and campaign launches to drive strong adoption of OpenAI’s ads products.
  • •Analyze campaign performance and provide actionable recommendations to improve outcomes.
  • •Identify opportunities to expand partnerships through increased product adoption and incremental investment.
  • •Partner cross-functionally to resolve issues, surface feedback, and build scalable processes and best practices.

Pay and Benefits

Salary: USD 162,000 - 230,000 annually
Equity and Bonus:Equity

Key Requirements

  • •5–10+ years of experience in digital advertising, account management, customer success, consulting, or a related client-facing role.
  • •Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.
  • •Ability to interpret performance data and translate insights into strategic recommendations.
  • •Experience with data querying, including SQL and advanced Excel/GSheet.
  • •Clear communication and ability to build trust with technical and non-technical stakeholders.
Experience:5+ yearsDigital advertisingCustomer successAdtech
Skills:CommunicationTrust-buildingOwnershipAccountabilityJudgment
Tech Stack:SQLExcelGSheet

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor