Café Ambassador - Stonebriar Centre

Discover Financial
United States
Workplace: OnsiteFull timeUSD 47,840 - 55,016 annuallyFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Problem-solving","De-escalation","Attention to detail"]

Act as the face of the mission to change banking for good within a modern café setting, proactively connecting with guests and guiding them through Capital One’s digital tools. Share the value of products through genuine conversation, support customers with troubleshooting and issue resolution aligned with compliance requirements, and host community events that promote financial health. Maintain an inclusive, welcoming environment and stay agile across a flexible schedule.

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FursaFursa
Discover Financial
Discover Financial
1 month ago

Café Ambassador - Stonebriar Centre

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Act as the face of the mission to change banking for good within a modern café setting, proactively connecting with guests and guiding them through Capital One’s digital tools. Share the value of products through genuine conversation, support customers with troubleshooting and issue resolution aligned with compliance requirements, and host community events that promote financial health. Maintain an inclusive, welcoming environment and stay agile across a flexible schedule.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Proactively engage with café guests as a natural connector while supporting a community hub experience.
  • •Share the value of products and services through genuine conversation (no traditional sales goals).
  • •Guide customers through mobile tools and help troubleshoot digital banking issues.
  • •Host and support local events promoting financial health within established programs and partnerships.
  • •Advocate for customers, resolve issues in line with compliance and regulatory requirements, and de-escalate escalated situations when needed.
Travel: Low travel

Pay and Benefits

Salary: USD 47,840 - 55,016 annually
Perks:Health InsuranceDentalVisionFlexible SpendingLife InsuranceDisability InsurancePaid LeaveEducation Assistance401kPaid ParentalChildcareElder Care

Key Requirements

  • •High School Diploma, GED, or Equivalent Certification.
  • •At least 1 year of Retail, Sales, or Customer Service experience.
  • •Ability to guide customers through mobile tools and troubleshoot tech challenges.
  • •Proficient written and oral communication skills.
  • •Ability to support flexible scheduling, including nights, weekends, and holidays.
Experience:1+ years
Education:High School
Skills:CommunicationCustomer serviceProblem-solvingDe-escalationAttention to detail
Tech Stack:G-Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn