Chainguard

1 week ago

Senior Customer Success Manager - Federal

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Serve as the post-sales primary point of contact for Federal customers, leading engagements across onboarding, implementation, and adoption. Partner with Solutions Architects, Technical Support, Product Management, Engineering, and Sales to drive successful onboarding and time-to-value. Own customer success planning and value realization, advocate for customer needs internally, manage issues with technical teams, build product expertise, and help educate customers through training and best practices.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead customer engagements across onboarding, implementation, and adoption as the day-to-day contact for Federal customers.
•Drive success planning and value realization by aligning on requirements, goals, and challenges with pre-sales and post-sales partners.
•Act as the voice of the customer internally, advocating for customer needs and influencing teams to act toward customer outcomes.
•Collaborate with Technical Support and Customer Engineering to ensure timely issue resolution.
•Develop hands-on technical product expertise and collaborate with customers and the Edu team on training, education, and security best practices.

Pay and Benefits

Salary: USD 160,000

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionRemote WorkFlexible TimeParental LeaveEquity

Key Requirements

•5+ years in public sector facing roles collaborating with technical and business teams across Customer Success, Professional Services, or Technical Account Management (or a combination including Sales, Solutions Engineering, or Technical Support).
•Domain knowledge in one or more areas such as Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, vulnerability management, or software development lifecycle.
•Strategic, proactive ownership of a customer portfolio with autonomy, including decision-making for escalations and de-risking/de-escalating customer issues.
•Entrepreneurial mindset to help build new processes and practices for a new team.
•Demonstrated continuous personal/professional development and strong emotional intelligence and priority management skills.

Experience:Public sectorCybersecurityDevSecOpsAppSecSecurity infrastructureContainers

Skills:Customer advocacyCollaborationIssue managementStrategic planningPriority managementEmotional intelligenceChange managementCustomer relationship management

Tech Stack:AWSGCPAzureContainersLinux

Company Brief

Chainguard

Builds software supply chain security solutions for containerized and Kubernetes-native environments, offering tools for secure builds, attestations, vulnerability scanning, and policy enforcement to help organizations deploy trustworthy software at scale.

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Seattle, United States

Founded: 2020

Website LinkedIn

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Chainguard

1 week ago

Senior Customer Success Manager - Federal

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead customer engagements across onboarding, implementation, and adoption as the day-to-day contact for Federal customers.
•Drive success planning and value realization by aligning on requirements, goals, and challenges with pre-sales and post-sales partners.
•Act as the voice of the customer internally, advocating for customer needs and influencing teams to act toward customer outcomes.
•Collaborate with Technical Support and Customer Engineering to ensure timely issue resolution.
•Develop hands-on technical product expertise and collaborate with customers and the Edu team on training, education, and security best practices.

Pay and Benefits

Salary: USD 160,000

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionRemote WorkFlexible TimeParental LeaveEquity

Key Requirements

•5+ years in public sector facing roles collaborating with technical and business teams across Customer Success, Professional Services, or Technical Account Management (or a combination including Sales, Solutions Engineering, or Technical Support).
•Domain knowledge in one or more areas such as Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, vulnerability management, or software development lifecycle.
•Strategic, proactive ownership of a customer portfolio with autonomy, including decision-making for escalations and de-risking/de-escalating customer issues.
•Entrepreneurial mindset to help build new processes and practices for a new team.
•Demonstrated continuous personal/professional development and strong emotional intelligence and priority management skills.

Experience:Public sectorCybersecurityDevSecOpsAppSecSecurity infrastructureContainers

Skills:Customer advocacyCollaborationIssue managementStrategic planningPriority managementEmotional intelligenceChange managementCustomer relationship management

Tech Stack:AWSGCPAzureContainersLinux

Company Brief

Chainguard

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Seattle, United States

Founded: 2020

Website LinkedIn