Customer Service Intern Digital Commerce with English, 3 months

Emerson
Romania
Workplace: HybridInternshipFunction: Customer Support (Service Desk)Skills: ["Communication","Relationship building","Adaptability","Attention to detail","Confidentiality"]

Support an internal customer re-engagement campaign for Emerson’s SF Commerce platform by contacting assigned customers and guiding them through registration and first login. Use approved telephony tools, scripts, and Salesforce to log call outcomes, capture feedback, and record accurate notes. Identify the correct contact, escalate access blockers and privacy concerns per process, and respect communication preferences while participating in daily check-ins and quality reviews.

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Emerson
Emerson
1 day ago

Customer Service Intern Digital Commerce with English, 3 months

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Last checked: 9 hours agoStatus: Live

Job Summary

Support an internal customer re-engagement campaign for Emerson’s SF Commerce platform by contacting assigned customers and guiding them through registration and first login. Use approved telephony tools, scripts, and Salesforce to log call outcomes, capture feedback, and record accurate notes. Identify the correct contact, escalate access blockers and privacy concerns per process, and respect communication preferences while participating in daily check-ins and quality reviews.
Location: Romania
Workplace: Hybrid
Employment Type: Internship · 3 months
Job Function: Customer Support (Service Desk)
Seniority: Intern level

Key Responsibilities

  • •Contact assigned customers by phone using Emerson-approved telephony tools and approved call scripts.
  • •Provide first-step guidance for SF Commerce registration and first login without owning full end-to-end onboarding or complex troubleshooting.
  • •Confirm the correct individual for online ordering/digital access and capture referrals when another contact is more appropriate.
  • •Record call outcomes and customer feedback in Salesforce using specified dispositions and concise factual notes.
  • •Escalate technical issues, access blockers, complaints, privacy concerns, or sensitive account situations according to the agreed escalation process.

Key Requirements

  • •Be a student, fresh graduate, or early-career candidate available for a 3 to 4 month temporary assignment.
  • •Have strong English communication skills for professional customer conversations by phone.
  • •Be able to capture accurate notes and update Salesforce fields carefully.
  • •Be patient, polite, structured, and able to handle basic objections or low-engagement responses professionally.
  • •Have basic digital literacy (Outlook, Excel, Teams, browser-based tools) and follow confidentiality, data privacy, and information-security instructions strictly.
Experience:Digital commerceCustomer serviceCRM
Skills:CommunicationRelationship buildingAdaptabilityAttention to detailConfidentiality
Languages:English
Tech Stack:SF CommerceSalesforceOutlookExcelMicrosoft TeamsTeamsBrowser-based toolsMS Office

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn