Customer Service Representative - Second Shift

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 22+ hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Customer-first mindset","Verbal communication","Listening","Problem-solving","Multi-tasking","Interpersonal skills","Detail-oriented","Urgency"]

Help customers quickly and accurately by fielding incoming phone calls in a busy contact center. You’ll explain and troubleshoot account needs such as balance inquiries, basic maintenance, transfers, and support for online banking. The role includes paid training to handle inquiries of increasing complexity, scheduled breaks, and opportunities to build customer relationships through product and service recommendations.

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FursaFursa
Citizens Bank
Citizens Bank
3 days ago

Customer Service Representative - Second Shift

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Help customers quickly and accurately by fielding incoming phone calls in a busy contact center. You’ll explain and troubleshoot account needs such as balance inquiries, basic maintenance, transfers, and support for online banking. The role includes paid training to handle inquiries of increasing complexity, scheduled breaks, and opportunities to build customer relationships through product and service recommendations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Field incoming customer calls and deliver high-quality solutions, with back-to-back calls and scheduled breaks.
  • •Help customers understand and manage accounts, including balance inquiries, transfers, and basic maintenance.
  • •Support customers with online banking assistance and troubleshoot issues.
  • •Recommend products and services that meet customers’ banking needs to build customer relationships.
  • •Complete extensive paid training to handle inquiries of increasing complexity.

Pay and Benefits

Salary: USD 22 hourly
Perks:Health InsuranceMedicalDentalVision401kTuition AssistancePaid Leave

Key Requirements

  • •High school degree or equivalent.
  • •Minimum 1 year of exceptional performance in a customer-facing role.
  • •Computer proficiency.
  • •Strong verbal communication, listening, and problem-solving skills.
  • •Customer-focused mindset with the ability to multi-task in a fast-paced environment.
Experience:1+ years
Education:High School
Skills:Customer-first mindsetVerbal communicationListeningProblem-solvingMulti-taskingInterpersonal skillsDetail-orientedUrgency
Tech Stack:Online bankingPhoneSmartphoneTabletDesktop

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website