Axi

2 weeks ago

Client Success Specialist - Italian

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Provide multi-channel support for client enquiries and issues, tailoring guidance to standard/premium trader and partner segments to improve retention. Investigate and validate layer-1 trade cases, identify root causes, and escalate complex matters with complete documentation. Partner across internal teams to resolve incidents and share trends that support service improvements and influence Product/IT roadmaps, while strictly following CX charter and regulatory requirements.

Location: Cyprus

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Deliver high-quality, multi-channel client support for enquiries and issues with accuracy and professionalism.
•Tailor support to defined client segments (standard/premium traders and partners).
•Support client retention through practical insights and guidance within approved processes.
•Conduct layer-1 trade investigations and validations and handle escalations with clear communication and documentation.
•Identify trends from recurring issues, collaborate cross-departmentally, and contribute to sustainable resolutions and service improvements.

Pay and Benefits

Perks:Health InsuranceHybrid WorkAnnual LeaveStudy LeaveVolunteer Day

Key Requirements

•Proven experience in a customer service role, preferably within the fintech industry.
•Native or near-native Italian communication skills, written and spoken.
•Strong English communication skills, written and spoken.
•Strong problem-solving abilities with a keen attention to detail.
•Ability to work rotating evening and weekend shifts while multitasking in a fast-paced environment.

Experience:Fintech

Skills:CommunicationInterpersonal skillsEmpathyProblem-solvingAttention to detail

Languages:ItalianEnglish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Axi

Axi is an online forex and CFD broker offering trading platforms, market access, and execution services for retail and institutional clients. It provides MetaTrader platforms, competitive pricing, and risk management tools for currency and derivative trading.

Industry: Trading Platforms

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Sydney, Australia

Founded: 2007

Website

Loading job details...

Preparing the role view and application actions.

Axi