16 hours ago

Business Banking Contact Center Specialist II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Serve as an inbound customer service specialist for business banking clients, handling calls and chats with empathy and efficiency. Provide first-line technical support for online banking, troubleshoot connectivity, assist with enrollment, and answer system navigation and browser questions. Translate complex technical issues into clear language, resolve problems on first contact, and document outcomes accurately while staying current on product, system, and compliance updates.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Banking, Lending & Credit

Seniority: Mid level

Key Responsibilities

•Deliver exceptional client experience through inbound calls and chats with professionalism, empathy, and efficiency.
•Build rapport by listening to client needs, resolving inquiries accurately, and educating clients on product features and digital tools.
•Provide first-line technical support for online banking, including troubleshooting connectivity, enrollment support, system navigation, and browser assistance.
•Resolve issues on first contact, collaborate with internal teams to handle escalated or complex cases, and document interactions in the system of record.
•Stay current on product updates, system enhancements, and compliance requirements while contributing to a positive team environment.

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

•High school diploma or equivalent required; associate or bachelor’s degree preferred.
•Minimum 2 years of experience in customer service, technical support, or financial services.
•Demonstrated success problem-solving and resolving client issues/concerns.
•Previous experience in a fast-paced, high-volume, high-pressure environment.
•Ability to communicate effectively with clients and translate technical concepts into clear, client-friendly language.

Experience:2+ yearsFinancial services

Education:High School

Skills:Client engagementCustomer serviceProblem-solvingTechnical issue resolutionCommunication

Company Brief

KeyCorp

KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cleveland, United States

Founded: 1849

Glassdoor: 3.6

Website LinkedIn

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KeyCorp

16 hours ago

Business Banking Contact Center Specialist II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Banking, Lending & Credit

Seniority: Mid level

Key Responsibilities

•Deliver exceptional client experience through inbound calls and chats with professionalism, empathy, and efficiency.
•Build rapport by listening to client needs, resolving inquiries accurately, and educating clients on product features and digital tools.
•Provide first-line technical support for online banking, including troubleshooting connectivity, enrollment support, system navigation, and browser assistance.
•Resolve issues on first contact, collaborate with internal teams to handle escalated or complex cases, and document interactions in the system of record.
•Stay current on product updates, system enhancements, and compliance requirements while contributing to a positive team environment.

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

•High school diploma or equivalent required; associate or bachelor’s degree preferred.
•Minimum 2 years of experience in customer service, technical support, or financial services.
•Demonstrated success problem-solving and resolving client issues/concerns.
•Previous experience in a fast-paced, high-volume, high-pressure environment.
•Ability to communicate effectively with clients and translate technical concepts into clear, client-friendly language.

Experience:2+ yearsFinancial services

Education:High School

Skills:Client engagementCustomer serviceProblem-solvingTechnical issue resolutionCommunication

Company Brief

KeyCorp

KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cleveland, United States

Founded: 1849

Glassdoor: 3.6

Website LinkedIn