Call Center Agent

Qureos
United States
Workplace: OnsiteFull timeUSD 14 - 22 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Active listening","Problem-solving","Multitasking","Time management"]

Serve as the first point of contact for clients by handling inbound and outbound calls with a professional, courteous approach. Assess customer needs, resolve enquiries, complaints, and issues, and provide accurate information using the right tools and methods. Maintain detailed customer records, process customer accounts, and follow communication procedures while working collaboratively to meet individual and team targets.

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FursaFursa
Qureos
Qureos
2 days ago

Call Center Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Serve as the first point of contact for clients by handling inbound and outbound calls with a professional, courteous approach. Assess customer needs, resolve enquiries, complaints, and issues, and provide accurate information using the right tools and methods. Maintain detailed customer records, process customer accounts, and follow communication procedures while working collaboratively to meet individual and team targets.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle a high volume of inbound and outbound calls in a professional and courteous manner.
  • •Identify and assess customer needs to achieve satisfaction and resolution.
  • •Provide accurate, valid, and complete information using the right methods and tools.
  • •Resolve client enquiries, complaints, and issues efficiently and effectively.
  • •Keep detailed records of customer interactions, process customer accounts, and file documents.

Pay and Benefits

Salary: USD 14 - 22 hourly
Perks:Training

Key Requirements

  • •Proven customer support experience or experience as a client service representative.
  • •Excellent verbal and written communication skills.
  • •Strong phone contact handling skills and active listening abilities.
  • •Proficiency in using computers and CRM systems.
  • •A high school diploma or equivalent is required.
Education:High School
Skills:CommunicationActive listeningProblem-solvingMultitaskingTime management
Tech Stack:CRM systemsComputers

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn