Networking Managed Services Engineer (L1)

NTT
Bengaluru
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Ticket discipline","Planning","Communication","Active listening","Resilience"]

Provide entry-level managed services for clients’ IT infrastructure by monitoring systems for errors, investigating and resolving first-line incidents, and following approved procedures for requests. Execute activities such as patching and configuration changes, ensure smooth shift handovers, and escalate when needed. Identify opportunities to reduce incidents and improve processes through automation, knowledge updates, and continual service quality enhancements.

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FursaFursa
NTT
NTT
1 month ago

Networking Managed Services Engineer (L1)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Provide entry-level managed services for clients’ IT infrastructure by monitoring systems for errors, investigating and resolving first-line incidents, and following approved procedures for requests. Execute activities such as patching and configuration changes, ensure smooth shift handovers, and escalate when needed. Identify opportunities to reduce incidents and improve processes through automation, knowledge updates, and continual service quality enhancements.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Monitor client infrastructure and solutions to detect errors early and ensure high service quality.
  • •Investigate and resolve first-line incidents and problems, following approved procedures for request fulfillment.
  • •Provide support via telephonic, ITSM ticket, or chat; execute maintenance activities such as patching and configuration changes.
  • •Ensure smooth shift handovers for continuous service, and resolve incidents/requests efficiently with appropriate escalation.
  • •Identify optimization opportunities, including reducing common incidents, automation for request fulfillment, and updating knowledge or insights.

Key Requirements

  • •Basic understanding of networking/security technologies including Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, and Meraki switches.
  • •Knowledge of common routing protocols such as BGP, OSPF, and EIGRP.
  • •Ability to handle ITSM tickets day-to-day, acting promptly according to defined SOPs and using knowledge articles to resolve issues.
  • •Good understanding of ITSM tools and ITSM processes.
  • •Bachelor’s degree in information technology/computing or equivalent experience.
Education:Bachelor's in information technology/computing
Skills:Ticket disciplinePlanningCommunicationActive listeningResilience
Tech Stack:Pulse Secure SSL VPNVirtual JuniperPalo AltoFortinet FirewallsCisco Nexus switchesASr routersISr routersCisco ACSISEMeraki switchesBGPOSPFEIGRP

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn