Manager, Platform Professional Services (Remote)

Crowdstrke
California, United States
Workplace: RemoteFull timeUSD 140,000 - 195,000 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Leadership","Mentoring","Communication","Interpersonal skills","Collaboration","Business judgment"]

Lead the AI Detection & Response (AIDR) and Falcon Platform Operational Services teams, building and growing a group that helps customers operationalize and support AIDR and the broader Falcon platform. Provide hands-on implementation, configuration, and troubleshooting across customer SOC environments, while developing scalable services, playbooks, and documentation. Partner with product, engineering, and go-to-market teams to deliver successful outcomes and continuously improve offerings.

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Crowdstrke
Crowdstrke
1 month ago

Manager, Platform Professional Services (Remote)

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Last checked: 24 days agoStatus: Live

Job Summary

Lead the AI Detection & Response (AIDR) and Falcon Platform Operational Services teams, building and growing a group that helps customers operationalize and support AIDR and the broader Falcon platform. Provide hands-on implementation, configuration, and troubleshooting across customer SOC environments, while developing scalable services, playbooks, and documentation. Partner with product, engineering, and go-to-market teams to deliver successful outcomes and continuously improve offerings.
Location: California, United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Build and grow a team to help customers operationalize and support AIDR and the broader Falcon platform, including investigating AI-driven alerts and detections within customer SOC environments.
  • •Provide hands-on, tactical support to team members delivering high-quality services to strategic customers across AIDR and Falcon.
  • •Deliver technical implementation, configuration, and troubleshooting assistance to customers and partners focused on AIDR and Falcon capabilities.
  • •Build, operationalize, and curate services offerings, emphasizing AI-driven detection and response use cases; develop customer-facing collateral and AIDR-specific playbooks and documentation.
  • •Work cross-functionally with product, engineering, and go-to-market teams; manage and mentor team members and continuously improve services based on feedback.
Travel: Low travel

Pay and Benefits

Salary: USD 140,000 - 195,000 annually
Equity and Bonus:Equity
Perks:Health Insurance401kPaid LeaveParental Leave

Key Requirements

  • •Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field, and/or equivalent military or work experience.
  • •7+ years of professional experience in professional services; 4+ years in technology and/or SOC leadership managing direct reports.
  • •4+ years in security operations, detection engineering, or incident response with exposure to AI/ML-driven detection and response platforms or SIEM/SOAR solutions.
  • •Experience across SaaS security tooling (e.g., EDR, SIEM, IAM, vulnerability management, SOAR) and applied AI/ML cybersecurity concepts like behavioral analytics and anomaly detection.
  • •Security clearances (currently have or can obtain per customer requirement).
Experience:SaaSSOCSIEMSOAREDRIncident responseAI/ML security
Education:Bachelor's
Skills:LeadershipMentoringCommunicationInterpersonal skillsCollaborationBusiness judgment
Tech Stack:AIAI/MLAIDRFalcon platformSOC environmentEDRSIEMSOARSplunkQRadarArcSightLogRhythmExabeamMSSQLActive DirectoryAzure-ADSSOMFAAWSGCP

Eligibility

Security Clearance:Security clearances

Company Brief

Crowdstrke
Provides cloud-native endpoint protection, threat intelligence, and security operations solutions that prevent breaches and stop sophisticated cyberattacks across endpoints, cloud workloads, identity, and APIs for enterprises worldwide.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sunnyvale, United States
Founded: 2011
Glassdoor
Glassdoor: 4.4
WebsiteLinkedIn