TEMP BPO Associate

NTT
United States
Workplace: RemoteFull timeFunction: Product ManagementSkills: ["Attention to detail","Professional communication","Problem-solving"]

Process Medicare coverage-related requests for members, prescribers, and providers through phone and fax-based casework. Own end-to-end case setup, review, outreach, documentation, and timely resolution aligned with Medicare guidelines, CMS-mandated timelines, and internal quality standards. Work in a highly regulated, fast-paced environment using structured training that builds end-to-end skills before transitioning to production support.

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FursaFursa
NTT
NTT
2 weeks ago

TEMP BPO Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Process Medicare coverage-related requests for members, prescribers, and providers through phone and fax-based casework. Own end-to-end case setup, review, outreach, documentation, and timely resolution aligned with Medicare guidelines, CMS-mandated timelines, and internal quality standards. Work in a highly regulated, fast-paced environment using structured training that builds end-to-end skills before transitioning to production support.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Process coverage-related requests for Medicare members, prescribers, and providers via phone and fax.
  • •Perform accurate case setup, review, outreach, documentation, and resolution of requests.
  • •Ensure work is completed in accordance with Medicare guidelines, CMS-mandated timelines, and internal quality standards.
  • •Integrate end-to-end skills across previously separated channel and line-of-business responsibilities.
  • •Demonstrate professionalism and timely handling in a highly regulated, fast-paced environment.

Key Requirements

  • •Process Medicare coverage-related requests accurately and follow Medicare/CMS timelines.
  • •Strong attention to detail for case setup, documentation, and review.
  • •Ability to communicate professionally in both verbal and written formats.
  • •Comfort handling phone and fax-based (offline) casework workflows.
  • •Ability to problem-solve in a highly regulated, fast-paced environment.
Experience:HealthcareMedicareBPOCustomer support
Skills:Attention to detailProfessional communicationProblem-solving

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn